Falcon Outfitters

Holly

Worst service ever!

Madelynne Andrews

Just went in to purchase graduation gown, cap, and tassel. No one was available to help with purchasing any of the items. When I went to check out, I waited 7 minutes for a cashier to appear. I was first in line. When they arrived, they took a long time to check out my purchases. While this happened, another guest was being helped at the next register. That cashier was asking about their visit to BG from out of state. They are from 10+ hours away for a sports tournament, but the sibling was buying a shirt, perhaps interested in BGSU. He said there isn't much to see here besides cornfields but there are cities in central Ohio. I was appalled to hear this as a proud BG grad and student, as was my boyfriend, a soon to be BG grad. Our checkout took a long time so we heard the next interaction with the other cashier, yet again, does not sell BGSU/Bowling Green very well and dismisses the area as not exciting. At the end of the long checkout process, the cashier said thank you and goodbye, no mention of congratulations for my boyfriend's upcoming graduation in 2 weeks or apology for long checkout process. I am very dissatisfied with quality of service, speed of service, and opinions cashiers shared. Most students I know love BGSU and Bowling Green, and are always willing to share recommendations, stories, etc. about the area, including myself. It was disheartening to hear how there is 'nothing' to see here and told to explore other areas in Ohio, and other universities. BGSU was a great place for me, friends, and family who attended. I have always recommended the area and college, and offered tours and recommendations. I think the staff of Falcon Outfitters needs to undergo a better training and assisted in small talk subjects or they need new cashiers, as they were all hiding in the back, assisting a customer with an online order. That shouldn't take 4 employees, while a line formed behind me. Every other interaction I have had at Falcon Outfitters has been great, met by helpful and positive employees. I hope this issue can be fixed or else more prospective students will not come to BGSU as the F.O. employees will deter them from being here.