La-Z-Boy Furniture Galleries

Donna Boden

We had a terrible experience with our La-Z-Boy purchase. We ordered a sofa in March and was quoted that it would be ready in 4–7 months. We were notified that it would be delivered in July and made arrangements to be home for the delivery, we also paid the balance remaining. On the morning of the scheduled delivery we were notified that the sofa did not pass inspection and the store would contact us with more information. This is where it started to go down hill. The communication between the delivery center and store is terrible. We had to call the store a few times before we got answers. In August the store called us saying that the sofa was repaired and ready for delivery. We again arranged to be home and received a call the morning of delivery that it didn’t pass inspection. Remember when I said the communication between the store and distribution center was terrible? The sofa was never fixed. Several more calls to the store to have them tell us the sofa REALLY was fixed and scheduled for delivery. Same thing happened. Several calls to the store. The manager assured me that the sofa NOW has been fixed and she was going to personally follow up with the distribution center. I had asked for my money back at this point but she reassured me it was ready. She scheduled the delivery. We arranged to be home for the 4th time, just in case you lost track. No sofa, again. At this point we took our money back and the manager simply said “Sorry this didn’t work out for you.” There was no service recovery. No sincere apology. 7 months wasted waiting for a sofa that never came.

Melissa Leonard

One of the best sales experiences i have had. Jonathan Cordero was extremely helpful, very patient with us, and super polite and funny as well. I would recommend him to anyone I know to deal with for a la-z-boy purchase.

Debbie Csaszar

Paige was a pleasure to work with. She gave us great ideas to work with!

Cheryl Fehr

I had a wide selection to choose from and the salesman was so helpful. I learned everything you would ever want to know about recliners. I did spend a bit more but my purchase was made in USA.