Granary Storage

Vee Martinez

My storage unit was broken into. When the staff at the facility seen the door to my storage unit wide open they decided to accuse me of of living in my storage unit and evict me. They did not contact me about my storage being wide open and nobody being around. When I informed them that my stuff was stolen their response was "call the police" They did not offer to check their surveillance system, did not seem to care at all. Instead they accused me of doing something I did not do. I even found my cut locks mixed in with the tenants stuff next to me. When I told them about this they had the same response. Now I am trying to get the insurance information and they will not respond. But they are quick to contact you if you are a day late on your payment. Awful, judgemental people that cannot handle the responsibility of the task that they are in charge of. Do us all a favor and sell the business to someone that knows how to do their job. Because obviously they are not qualified.

james hall

HORRIBLE PEOPLE RENT ANYWHERE BUT HERE!!!!

Kaylee Morris

I call, and I call, and I call. Only to have my calls unanswered ever. Yes, I am calling during business hours. I was left a voicemail to tell me my rent is overdue and my unit is eligible for auction, I was given a number to call to get everything taken care of. So of course I call to get it paid as soon as possible but surprise! The number is out of service! So I call the office number several times, days in a row only for my calls to be unanswered. I am also unable to leave a message and the line goes dead. If this continues, not only is it extremely poor customer service but is going to cause me to lose my things despite my efforts of trying to pay my bill. I'm growing suspicious of the place and the management especially. How hard is it to do your job and answer the phone or return missed calls. I would not recommend this storage facility to anyone! Terrible customer service all around!!

Jaeden Hunter

"I tried to call during business hours (no answer) and even drove directly to its location, but no one answered the door either." Edit: they got back to me today (1 day later). The guy in the VM sounded very upbeat and nice, and he clarified that the storage facility is managed remotely. That said, he got back to me a bit too late. Instead of receiving the promotion of $1 for the first month, I had to go elsewhere and pay $70 (in fees alone). This led to a pretty poor experience overall.