Shoe Dept. Encore

Category: Shoe store

Address: Mall, 678 Baltimore Pike, Bel Air, MD 21014, USA

Phone: +14104202768

Opening hours

Sunday: 11AM–5PM

Monday: 10AM–9PM

Tuesday: 10AM–9PM

Wednesday: 10AM–9PM

Thursday: 10AM–9PM

Friday: 10AM–9PM

Saturday: 10AM–9PM

Reviews

Georgia Rogers

Sep 29, 2022

I always find the perfect shoes here at great prices.

Misty Lidke

May 13, 2022

I used to shop here consistently. This last time I bought a pair of dress shoes and tried them on when I got home. Not worn, scuffed, or damaged in any way. I ended up not wearing these shoes. So this visit I asked if I have a bank statement showing my purchase if i could just return for a smaller size. She told me no way. That the shoes were worn. So mind you I didn't even physically have the shoes with me at this visit. Don't you ha e to see the shoe first? I mean, I did absolutely try the shoe on at home. No I didn't wear it 1 time . It's too big. Guess this is the customer service I get and will make sure my kids don't shop here either. They need new management. Not my first go rou d with the lady either in this location

D D

May 1, 2022

Good selection

Daniel Montague

Apr 8, 2022

Had shoes to fit my size, which is uncommon. I even found a deal in their clearance room.

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Questions & Answers

Where is my refund?

Shoe Dept. Encore | Sep 3, 2022
Shoe Dept. Encore | Sep 3, 2022

We ask that you please allow 5-7 business days for the funds to be transferred between banks, this does not include weekends or federal holidays.

How long does a customer have to pick up BOPIS (Buy Online, Pick Up In Store) orders?

Shoe Dept. Encore | Sep 3, 2022
Shoe Dept. Encore | Sep 3, 2022

We ask that you pick up your order within 3 days. Make sure to keep an eye on your email confirmation and pickup confirmation, as it will have an exact date and the address of the pick-up location.

I paid for expedited shipping and it didn't arrive when it was supposed to, why?

Shoe Dept. Encore | Sep 3, 2022
Shoe Dept. Encore | Sep 3, 2022

Next day shipping does not necessarily mean it will arrive the next day. This is due to many factors such as time of order placement, holidays, delays in shipping, etc. If an order is placed after 12:30 p.m. ET on Monday, Tuesday, Wednesday, Thursday, or Friday (except for holidays), it will be processed on the next business day. If a holiday falls on a weekend, then the Friday before and the Monday after should be considered as a holiday for purposes of processing an order. Orders placed on Saturday or Sunday will not be processed until the next business day. SHOE SHOW, INC. is not responsible for late orders due to schedules set by the delivery company. Deliveries cannot be made on weekends or holidays (and weekends should not be included in transit-time calculations). We do not ship shoes outside of the U.S. Gift cards will be shipped separately.

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