The Rink at Brookfield Place with Gregory & Petukhov

k c

We had the most terrible experience with the Rink at Brookfield Place with Gregory and Petukhov! If I can give it 0 stars I would! A few weeks ago, I had reserved a skating timeslot for 15 people on a Saturday afternoon for my daughter’s birthday. Our party of over 20 arrived at the check in desk at The Rink and was told that the skating rink is being shut down starting with our session (note that ppl from the previous session were still skating on the rink and ppl with private lessons were also skating well after). We did not receive any prior notice about the cancellation, no phone call, no email! My entire party, kids and adults (over 20 ppl) had arrived to receive the very disappointing news. We were absolutely livid!!! Because of rain in the weather forecast I had emailed the night before to check and was assured that skating is on and if there is any cancellation I would be notified in advanced. To be told that our session is cancelled at the time of check- in is beyond frustrating! Plus there was no rain! It is absolutely unacceptable business practice! Our friends came from all over the city. Even some notice (30- 60 mins) would have been courteous and at least some of them didn’t have to make the trek for nothing! My daughter was so disappointed and unhappy on her birthday because of this. I didn’t even get the opportunity to change our plans since there was no notice given. This is such poor business practice without a thought of common courtesy for the patrons or decency of an explanation or apology for the extreme inconvenience they caused! Without a doubt, neither myself or anyone else in my party would ever come back to this place!!!!

Nacho Davanzo

Beautifull place

Cinthya Holder

The people at the desk where you pay were great. The people at the desk where you get your skate are terrible, mostly a girl who works there…rude! And that room is just messy. The rink is small, a bunch of kids but that’s ok if you’re just learning.