FNBO - First National Bank of Omaha

Harlee s

Pulling all my accounts...I've been with them since around 1994, doesn't mean a thing to them, customer loyalty used to mean something. Not anymore. Tried to deposit a bank issued money order into my account....was told there would be a 14-21 day hold on it. That's ridiculous. Teller said because it might be fraudulent, I told him to call the issuing bank to verify it and he told me that it wasn't his job! Seriously!! There's been several issues over the past few months but this was the last straw.

Shane Wulff

Last summer I opened a HELOC for a home construction project. The banker insisted I open another credit account and offered nearly half the project interest free through the separate account. When the day came to pay the contractor I was unable to withdraw the amount needed out of this account. The Branch Manager Brandon refused to assist or even leave his office to fix this. I later complained to their home office only to have Brandon get in contact with me. He talked over me during the call and even became confrontational at times. I spoke to him twice and all he did was close down the account I can't use and refused to issue any sort of apology. This guy is a real piece of work. Clearly they are more concerned with getting their customers to sign up for new loan products instead of actually determine how to best serve their financial needs. After 20 years banking with FNB I am never borrowing another penny from this organization again. Rude and unethical.

MisSunderstOod Flores G

Juan did such a great job helping us today. He is a very respectful employee,Good job first national bank on having great employees.

Jill Hart

Very helpful