Shaner's Towing and Tire Inc.

rick cartledge

Asked them if they had a used tire,she said she would check the trailer and see if they had and call me to let me know. Never let me know.

Tania Leanos

Dispatch lady has so rude. I called her because I locked myself out of my semi truck. When she answer the first time she was extremely rude and hung up on me!! I called her again and made a comment “ hanging up on me was rude” she then preceded to not only yell at me but told me I had the wrong location, when I knew I didn’t and again she then hung up on me. I tried to call back again multiple times but no answer. I DONT RECOMMEND THIS PLACE!!! Do any other towing place.

Corry Jankowski

Our insurance coverage includes towing and they contacted Shaner's in Decatur for towing. We attempted to call and were put on hold for a total of 1 hour 15 minutes. After the first time being on hold for 30 minutes, I called back and asked what was going on. The woman said that she had 13 other people on hold. I called back later and she said that the truck would be there within 45 minutes. An hour later I called back and was put back on hold for another 15 minutes. I called our insurance and requested that they cancel that company and that they dispatch someone else.

Brenda Miles

They would not give me a bill receipt when they unlocked my car. I paid them that evening. The man told my husband the office would mail me one. I have tried 3 times and also called the office. The lady keeps telling me its in the mail. This has been 3 weeks. She is a liar. I am reporting this to the BBB. They need to get investigated. Sounds like fraud.