Aesop

Category: Beauty supply store

Address: 1833 Fourth St, Berkeley, CA 94710, USA

Phone: +15107051854

Opening hours

Sunday: 11AM–6PM

Monday: 10AM–6PM

Tuesday: 10AM–6PM

Wednesday: 10AM–6PM

Thursday: 10AM–6PM

Friday: 10AM–6PM

Saturday: 10AM–7PM

Reviews

Hanne Williams-Baron

Aug 21, 2022

I have to give a huge shout-out to store associate Jade who assisted me today! They were extremely friendly, knowledgeable and welcoming and did a standout job educating me about Aesop's products relevant to my skin type. I was so excited to purchase a hand cream and Jade even hooked me up with 2 samples! I left the store feeling so supported and nourished -- Aesop I hope you take note of Jade's top-level skill and positive attitude! 5 star experience!! Yay!

Yameng Lee Thorp

Apr 5, 2022

I went in fully intending on getting something but left empty handed instead, I was very disappointed with one of the shop attendant who was rude and condescending.

Lawrence Bair

Nov 24, 2021

I love my Aesop and I love this location. Recently I had a little issue with a product, went online at 11pm and chatted with their customer service people in Australia... They told me they would forward the issue to my local store and when I got there in the morning it was like I was a celebrity! True to their word, the local store was expecting me, no need to explain it all over again, I just got a quick exchange and an apology for the inconvenience and I was on my way. That was a flawless customer service experience.. Thank You team Aesop!

CiCi Nordstrom

Feb 7, 2021

I love Aesop products, but have never received such unwelcoming treatment in any store as I did today in Berkeley. As someone who also works in customer service in an intimate setting, I was really disappointed and a little astounded by such a rude associate. I never pressure my customers or make them feel they’re wasting my time and I always treat them with compassion; this is a difficult time for all of us. COVID-based rules are in place to protect us, and while I understand how difficult it can be to show up to work in these conditions, making a guest feel completely uncomfortable, unwelcome and like their very presence is an absolute inconvenience was so startling and upsetting I feel very unlikely to ever buy Aesop products in the future. No compassion was at all involved, and instead I felt very pressured to leave as soon as possible and generally had an awful experience, however brief. Please stress the importance of positive and kind customer service to your store representatives because they are the ambassadors of your brand and their attitude is reflective of your company. I hope next time I’m brave enough to approach Aesop, I’ll be met with a much warmer reception. Stay healthy, and be in peace.

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Questions & Answers

Do I need to make an appointment to come in?

Aesop | Oct 3, 2021
Aesop | Oct 3, 2021

All stores in the United States are currently open for in-store shopping with limited capacity. An appointment is not required.

Are Aesop products safe to use during pregnancy?

Aesop | Oct 3, 2021
Aesop | Oct 3, 2021

To our knowledge there is no risk associated with using any Aesop formulation in the manner we prescribe during pregnancy. Aesop is committed to providing accurate information; however, this information is not intended to replace advice from your qualified medical practitioner. We recommend that you speak with your obstetrician or dermatologist should you have any concerns regarding your particular circumstances.

Do Aesop products have an expiry date?

Aesop | Oct 3, 2021
Aesop | Oct 3, 2021

The ‘best before’ measure of your Aesop product is determined by the time of opening. The jar icon on the side of the label indicates the number of months the product will be at its best once open. For example, 12M equals one year from date of opening, 9M equals nine months from date of opening.

Is Aesop unisex?

Aesop | Oct 3, 2021
Aesop | Oct 3, 2021

Yes, Aesop formulations are gender-neutral.

Are Aesop products organic?

Aesop | Oct 3, 2021
Aesop | Oct 3, 2021

Many of the ingredients we use are ‘natural’ by definition, but some are not. Since Aesop’s inception, we have been fascinated with the benefits that plant-based products can have for the skin; however, we also appreciate the remarkable results that science can deliver. Accordingly, we choose to incorporate high-quality, scientifically validated and skin-friendly ingredients in our products to perform specific functions, from a selection of reputable sources.

Are Aesop products tested on animals?

Aesop | Oct 3, 2021
Aesop | Oct 3, 2021

Aesop has never tested its products or ingredients on animals, does not use animal-derived ingredients such as beeswax, honey or lanolin in its formulations, and has never conducted nor commissioned animal testing for any product. In recognition of this, Aesop is included on PETA's cruelty-free and vegan lists and in August 2020 Aesop received Cruelty Free International Leaping Bunny approval.

Are Aesop products vegan?

Aesop | Oct 3, 2021
Aesop | Oct 3, 2021

Aesop products are vegan. No animal-derived ingredients (such as beeswax, honey or lanolin) are used in Aesop products. We are proud to be Cruelty Free International Leaping Bunny approved and to be included on PETA's cruelty-free.

I don't live near a store, how can I get advice on product

Aesop | Oct 3, 2021
Aesop | Oct 3, 2021

Trained consultants are available to offer personalised advice through various channels. You can book a live video appointment using Live Consultations, or speak with us on Live Assistance or on the phone. Please visit here for further details: https://www.aesop.com/us/assistance-contact-us

Will I receive samples with my order?

Aesop | Oct 3, 2021
Aesop | Oct 3, 2021

Complimentary sample bundles are included with all online orders. Our Retail Consultants in-store are pleased to provide samples suited to your needs.

Can I pay for the items in the store, and have you ship them for me?

Aesop | Oct 3, 2021
Aesop | Oct 3, 2021

Unfortunately, Aesop stores cannot ship items directly to customers. Orders may be placed at aesop.com, with complimentary shipping.

Can I place an order over the phone with you and then have it shipped?

Aesop | Oct 3, 2021
Aesop | Oct 3, 2021

Orders can be placed at aesop.com, with complimentary shipping. Aesop stores cannot ship items directly to customers.

Can I place an order over the phone and have someone else collect the products?

Aesop | Oct 3, 2021
Aesop | Oct 3, 2021

Yes, our Call and Collect service allows you to place an order over the phone, and finalize payment in person during in-store collection. If someone else will be collecting and finalizing the payment, please inform the store when the initial order is placed over the phone. Aesop is also pleased to offer Click and Collect as a swift and convenient alternative to home delivery. Simply place an order at aesop.com and select your preferred store for pickup. Upon collection, you will need to show your order collection email. Should you wish to nominate someone to collect on your behalf, please forward this email to them.

Can I place an order over the phone?

Aesop | Oct 3, 2021
Aesop | Oct 3, 2021

Yes, our Call and Collect service allows you to place an order over the phone, and finalize payment in person during in-store collection. If someone else will be collecting and finalizing the payment, please inform the store when the initial order is placed over the phone. Aesop is also pleased to offer Click and Collect as a swift and convenient alternative to home delivery. Simply place an order at aesop.com and select your preferred store for pickup. Upon collection, you will need to show your order collection email. Should you wish to nominate someone to collect on your behalf, please forward this email to them.

Does Aesop ship internationally?

Aesop | Oct 3, 2021
Aesop | Oct 3, 2021

Should you wish to have your order shipped to another country, please select your shipping destination under location preferences at the bottom right of aesop.com. If your preferred destination not available, we recommend exploring ordering Aesop through approved stockists offering international shipping such as Net-A-Porter or Mankind.

What are your delivery options, and how much do they cost?

Aesop | Oct 3, 2021
Aesop | Oct 3, 2021

We are pleased to offer complimentary FedEx Ground or USPS Priority service, dependent on delivery address. FedEx Standard Overnight is also complimentary for orders over $175, or $20 for orders under $175.

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