Address: 1833 Fourth St, Berkeley, CA 94710, USA
Phone: +15107051854
Sunday: 11AM–6PM
Monday: 10AM–6PM
Tuesday: 10AM–6PM
Wednesday: 10AM–6PM
Thursday: 10AM–6PM
Friday: 10AM–6PM
Saturday: 10AM–7PM
Hanne Williams-Baron
I have to give a huge shout-out to store associate Jade who assisted me today! They were extremely friendly, knowledgeable and welcoming and did a standout job educating me about Aesop's products relevant to my skin type. I was so excited to purchase a hand cream and Jade even hooked me up with 2 samples! I left the store feeling so supported and nourished -- Aesop I hope you take note of Jade's top-level skill and positive attitude! 5 star experience!! Yay!
Yameng Lee Thorp
I went in fully intending on getting something but left empty handed instead, I was very disappointed with one of the shop attendant who was rude and condescending.
Lawrence Bair
I love my Aesop and I love this location. Recently I had a little issue with a product, went online at 11pm and chatted with their customer service people in Australia... They told me they would forward the issue to my local store and when I got there in the morning it was like I was a celebrity! True to their word, the local store was expecting me, no need to explain it all over again, I just got a quick exchange and an apology for the inconvenience and I was on my way. That was a flawless customer service experience.. Thank You team Aesop!
CiCi Nordstrom
I love Aesop products, but have never received such unwelcoming treatment in any store as I did today in Berkeley. As someone who also works in customer service in an intimate setting, I was really disappointed and a little astounded by such a rude associate. I never pressure my customers or make them feel they’re wasting my time and I always treat them with compassion; this is a difficult time for all of us. COVID-based rules are in place to protect us, and while I understand how difficult it can be to show up to work in these conditions, making a guest feel completely uncomfortable, unwelcome and like their very presence is an absolute inconvenience was so startling and upsetting I feel very unlikely to ever buy Aesop products in the future. No compassion was at all involved, and instead I felt very pressured to leave as soon as possible and generally had an awful experience, however brief. Please stress the importance of positive and kind customer service to your store representatives because they are the ambassadors of your brand and their attitude is reflective of your company. I hope next time I’m brave enough to approach Aesop, I’ll be met with a much warmer reception. Stay healthy, and be in peace.
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All stores in the United States are currently open for in-store shopping with limited capacity. An appointment is not required.
To our knowledge there is no risk associated with using any Aesop formulation in the manner we prescribe during pregnancy. Aesop is committed to providing accurate information; however, this information is not intended to replace advice from your qualified medical practitioner. We recommend that you speak with your obstetrician or dermatologist should you have any concerns regarding your particular circumstances.
The ‘best before’ measure of your Aesop product is determined by the time of opening. The jar icon on the side of the label indicates the number of months the product will be at its best once open. For example, 12M equals one year from date of opening, 9M equals nine months from date of opening.
Yes, Aesop formulations are gender-neutral.
Many of the ingredients we use are ‘natural’ by definition, but some are not. Since Aesop’s inception, we have been fascinated with the benefits that plant-based products can have for the skin; however, we also appreciate the remarkable results that science can deliver. Accordingly, we choose to incorporate high-quality, scientifically validated and skin-friendly ingredients in our products to perform specific functions, from a selection of reputable sources.
Aesop has never tested its products or ingredients on animals, does not use animal-derived ingredients such as beeswax, honey or lanolin in its formulations, and has never conducted nor commissioned animal testing for any product. In recognition of this, Aesop is included on PETA's cruelty-free and vegan lists and in August 2020 Aesop received Cruelty Free International Leaping Bunny approval.
Aesop products are vegan. No animal-derived ingredients (such as beeswax, honey or lanolin) are used in Aesop products. We are proud to be Cruelty Free International Leaping Bunny approved and to be included on PETA's cruelty-free.
Trained consultants are available to offer personalised advice through various channels. You can book a live video appointment using Live Consultations, or speak with us on Live Assistance or on the phone. Please visit here for further details: https://www.aesop.com/us/assistance-contact-us
Complimentary sample bundles are included with all online orders. Our Retail Consultants in-store are pleased to provide samples suited to your needs.
Unfortunately, Aesop stores cannot ship items directly to customers. Orders may be placed at aesop.com, with complimentary shipping.
Orders can be placed at aesop.com, with complimentary shipping. Aesop stores cannot ship items directly to customers.
Yes, our Call and Collect service allows you to place an order over the phone, and finalize payment in person during in-store collection. If someone else will be collecting and finalizing the payment, please inform the store when the initial order is placed over the phone. Aesop is also pleased to offer Click and Collect as a swift and convenient alternative to home delivery. Simply place an order at aesop.com and select your preferred store for pickup. Upon collection, you will need to show your order collection email. Should you wish to nominate someone to collect on your behalf, please forward this email to them.
Yes, our Call and Collect service allows you to place an order over the phone, and finalize payment in person during in-store collection. If someone else will be collecting and finalizing the payment, please inform the store when the initial order is placed over the phone. Aesop is also pleased to offer Click and Collect as a swift and convenient alternative to home delivery. Simply place an order at aesop.com and select your preferred store for pickup. Upon collection, you will need to show your order collection email. Should you wish to nominate someone to collect on your behalf, please forward this email to them.
Should you wish to have your order shipped to another country, please select your shipping destination under location preferences at the bottom right of aesop.com. If your preferred destination not available, we recommend exploring ordering Aesop through approved stockists offering international shipping such as Net-A-Porter or Mankind.
We are pleased to offer complimentary FedEx Ground or USPS Priority service, dependent on delivery address. FedEx Standard Overnight is also complimentary for orders over $175, or $20 for orders under $175.
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