SmarterBroadband, Inc.

Ruth Bleau

I have excellent service from this company, they are very costumer oriented!!!

Silas Thompson

We had Smarter Broadband installed about a year and a half ago and we were never happy with the service but we held on because we like to support local business. we endured a year and a half of slow service and paid a heavy price for it. we paid $199.00 a month for 20 megabits and regularly topped out at 3.5 with 1.5 download. We called there and one time we got it up to 17- still shy of the 20. finally, we cancelled after we asked for help and we were told there was nothing they could do about it. We were sick. We called Digital Path and the next day they were able to come and install, and so far we're very satisfied- we are paying 150 for 50mgb. this morning when i called to cancel my service with smarter broadband, I was told I have to pay up to my billing cycle, pay for the tree climber to remove their things, no they do not prorate and they will not refund or put any towards the tree climber. Just a lot of No's and " Im sorry youre having this experience" the fact is- the price is high, the customer service and speeds are low.

Stephanie Nuttman

Although they are better than many. I am completely frustrated but their complete lack of communication during frequent outages. It is impossible to get ahold of anyone, unless it's bankers hours.. I've even asked if they could just update their 1990s website during outages and nope. Their Twitter hadn't been updated since 2020. It's also very expensive for the amount of outages, low download speeds and data caps. Yet every year I'm asked to vote them best in Nevada County. After yesterday, they dropped another star. After yet another outage, I emailed and Dan called and blamed me for not calling since 2019. Obviously he hasn't read Google reviews in years, just like their Twitter account. He blames their rental router, which I believe since it's an 8 year old POS. Originally, their employee told me I had to rent their router or couldn't guarantee their connection. Because I was very ill, less familiar with fixed wireless set ups and already worked remotely I paid every month for their 2014 T link. Did mention they require your SSID and password to this router? Don't do this or get another router as a firewall to keep them out of your computers and network. I firewalled immediately. Horrible security practice Yesterday, I rose from my sick bed to pick up this alledgely required for service router. When I got it home, I realized I had been misled for $7 a month. This was just a cheap off brand router, completely unnecessary for internet connection. I'll be returning that today. Th complete saga is on my Twitter feed.

Robert Anderton

I need to boost the signal out side , what is the best way to do this ?