Moto Julia

Dave Marcus

I bought a brand new 2021 Ducati Monster 1200S from Moto Julia (aka The Transportation Revolution New Orleans – TTRNO) in New Orleans, LA in April, 2021 After 20 miles the rear brake failed Moto Julia took over a month to react to and complete the repair Moto Julia forced me to pay labor charges for the warranty repair, the total of which I was only able to get them to come down partially because they would not budge ($671 down to $411, but should have been $100 or less in a fair situation) Moto Julia performed and charged me for additional work I did not request (I had to pay this because I could not get them to believe me that I never requested it) Moto Julia tried to get me to sign a form which absolves Moto Julia and Ducati of treating this issue as a defect (which would absolve Ducati and Moto Julia of Lemon law liability if this issue happens again) but I refused to sign the form. I discovered later that during this time there was an already active recall on the rear brake and Moto Julia never informed me of it while they were trying to charge me for the work. After payment (for a warranty repair) was completed and after delivery was complete Moto Julia tried to make me return the bike to them when they discovered I would not sign the form After I refused to sign the form Moto Julia tried to trick me into signing the form by asking me to sign a different page of the same form during the post-repair delivery Moto Julia is removing themselves from the situation and asking Ducati to handle this directly After 120 miles the bike failed to start Took the bike to a different Ducati service center since Moto Julia cannot be trusted. The new service manager told me that the bike will not start because whomever previously worked on the bike (Moto Julia) installed the airbox incorrectly and broke some parts during the work. They have to seek Ducati’s permission to process the damage as a warranty repair. I ended up trading the brand new bike now with 120 miles on it for a new BMW S1000RR from Team Mancuso SW in Houston and I couldn't be happier! I will never consider purchasing from or using MotoJulia service ever again. Because of this experience I will also never own another Ducati in my lifetime.

Dane Nerad

Just bought a motorcycle through this dealership. I found them to be prompt, fair, honest and above all really fun to work with. My sales person was Kyle, he was personable, knowledgeable and accommodating. He is a huge asset to this dealership. I am looking forward to doing more business with Kyle and Moto Julia in the near future. P.S. get a Ducati, you know you want to.

Hugo Mijares

Great motorcycle selection BMW, Ducati and Triumph, conveniently located in the Warehouse district New Orleans

Brian Milsaps

Great service!!!