Parc Place

Joseph

In late October 2021 I called Parc Place Apts to inquire about any upcoming vacancies. I was told by Ms. Michelle in the leasing office that a few units would be available within 30 days and to come to the property to formally apply. After filling out the application I was told that I was approved for a unit and I needed to pay a non-refundable $40 application fee. Ms. Michelle also suggested that I add my name to the waiting list by paying $100 reservation fee. She explained that the reservation fee was refundable and would be returned once I moved in. I was the first and only name on the reservation list at the time and she assured me with in thirty days I'd be contacted with a move in date. Considering the Thanksgiving holiday, I called December 1st 2021 to inquire about the availability of the promised unit. I was told that it was not quite ready yet but Ms. Michelle couldn't tell me how long it would be before I'd be ready. Her exact words were "I apologize Mr. Johnson but be patient". from that date every two weeks I would call to inquire about the availability and each time her response was the same. In late December Ms. Michelle and any other staffing member stopped answering my calls. On Jan. 7th, 2022 I contacted cooperate and explained this issue to Ms. Donna who is the regional manager and explained I no longer wanted the apartment but just the $100 refunded to me. She told me Ms. Michelle no longer worked for the property and she'd have the local property manager reach out to me. I waited a few days and still wasn't contacted. Jan 12, 2022 I went to the Parc Place leasing office and spoke to a young lady Dominique about the situation and she explained the property manager is Castaran Lee and I'd need to contact her because she wasn't authorized to issue a refund. Today I called at least 20 times and have yet to hear back from Ms Lee. I made contact with Dominique and she relayed a message from Ms Lee that the refund would need to be authorized by cooperate. Unacceptable & Unprofessional

Glam365 By Meeky

Rent here at your own risk the apartments upon moving was infested with roaches. Management and maintenance never response or come when needed the entire pandemic I was without a working washing machine if there’s ever a problem you have to call them multiple times just to be assisted with an attitude if I could give 0 stars I would. Also since moving out I received a debt letter which I was never notified about and left the apartment in better shape I moved in it with

Brandy Jones

The office staff needs help. Such a horrible experience of customer service especially if you are trying to to fill apartments. This lady rushed me off the phone and was not trying to give any feedback as to the amenities and qualities the apartments held. Just pure ghetto and ignorant.

Cheryl Rose

October 2020 Applied for an apartment! Management was very nice and productive. Very pleasant and helpful. Arrangements and process with Miss Michelle was remarkable! Now we are waiting patiently for our new place to reside. Thanks a million!!! God's blessings! 🙏🙏🙏