Pearle Vision

Shaun DeVos

My order came in from Oakley incorrect (Oakley's fault) and the store assisted in the correction before I even got there and also offered special accomodations to make up for it. Great customer service from the staff and owner.

jamaica breeze

My experience at Pearl Vision was great. I got my contacts and I can see very well. Even though another doctor told me there is no contacts for me out there. Doctor Tran was patient and he took his time with me even though it took longer than most. I am far and nearsighted. The staff were amazing . Thanks Doctor Tran and staff members.

Molly Marrocco

I’m so disappointed; I initially came here for their customer service- about 1.5 years ago; it felt like a friendly, great place; then I called to schedule an appointment a year later and the employee was annoyed with me; not patient; not willing to help me process the information; passive/aggressive…it’s not hard to be patient, and kind with customers (but I do understand people have bad days); but then I called to speak with a manager about my experience and was shocked with his disinterest, lack of support for the customer or the loss of a customer; so I, a greece resident; have to drive to Webster for better quality care and respect; I would never recommend anyone; sadly I encourage others to leave for better care and customer service; these qualities do matter folks! Customer service is so essential!!!!!!!

Anthony Marrocco

Absolutely terrible customer service. Apparently supported by management as well. Complete indifference to loosing customers over employees rude behavior. Robinseye got the business instead which included eye exam, contacts, glasses, and sunglasses. The difference being they are polite and kind. Go see Lisa there. Stay clear of this place. How bad are you that a greece resident would gladly drive to Webster over your location for service…. You are correct, I’m NOT a customer. I didn’t say I was. However my wife is/was. She dealt with your extremely rude employee last night. I then called the place I go and got her in today. They took care of her. They are very professional, unlike your location. My wife’s name is Molly. She called today to talk about the situation and the manager wasn’t the least bit concerned about losing her business. If you have reading compression skills of any sort you can put my first comment together with this edit and see I wasn’t actually referring to myself. However your response is completely in line with your lack of professionalism at that location. Congratulations on proving my point.