Susquehanna Valley Mobility Services

Linda Phillips

I called these guys a month ago to get my wheelchair looked at because it is having some serious issues and nobody called to come check it out nor did anyone show up. Now, I tried to call them again and it says their service department is unavailable. This place is a joke!!! It's sad I have to even give them 1 star.

Ellen Funk

I have been going to Susquehanna valley mobility for more than 20 years. I only have Medicaid and Medicare. When I first started working with them I had Medicaid only. It took time but they got me the wheelchair I needed. The insurance holds things up but they keep assuring me that they can do it. They get the job done just give them time to work with the insurance. They know what they're doing and how to do it. They will get you in the right wheelchair.

Robert J Rodgers

Understand these bad reviews. People do not seem to get the dynamic between your insurance and these DME vendors. There is little profit and everything including your equipment and how it's fixed is controlled by your insurance (auth). Geisinger is especially frugal in what they allow, they are just about the worst insurance for people with mobility needs. Others like Highmark BCBS and Medicare are much better. So when you blame this company you really need to understand the issue. I've used them since 2013 and my service and sales was great. However everything was out of pocket. Had I used Geisinger only I would have had inadequate equipment. Geisinger is also using a company named Tomorrow Health to further reduce it's expense for DME. This company is awful for individuals who unique needs like paras and quads. Even the folks at GHP do not like them but they have a relationship with executive leadership so they get the contract. Consumers need to understand these dynamics before taking your frustrations out on one of the few companies who provide these services. Again there is almost no profit others you would see a Geisinger DME vendor. I will continue to use SVM as my choice provider. I also now have better insurance through Highmark.

Kimmy Miller

I got a jazzy chair from them. I've had issues from the beginning. I can't really walk. It my means of getting around town. Have had battery replaced and charge it every night but can't go far it dies. Wheels knock. Today I went a total of probably 6 blocks battery went to one red almost got hit crossing street because it barley had any speed. The mail man saw me and had to push me half the way home. My chair is a LEMON.!!! IT SHOULD BE REPLACED AT NO COST!!!!! NOT VERY HAPPY.