O'Reilly Auto Parts

Don Schoengarth

DO NOT ORDER FROM THIS STORE!! Order parts online at 2pm that were to be picked up at 5:30pm. 5:30 comes no change on status, I give the store a call and they tell me we didn't fulfill the order, we thought you ordered from the wrong store. They have my phone number and an email but they don't call you they just assume. So they tell me the parts will be there at 8:15am. The next day I wait for a change in status, nothing. I call them with no answer. I had to use online chat to get a response. Again they don't order them but they will and they will be there at 8:15am. I tell the rep on the chat that it will be great, cancel my order. DO NOT ORDER FROM THIS STORE!! HORRIBLE CUSTOMER SERVICE. THEY JUST DONT CARE.

james williamson

Doug from o Reilly North Bend is,fantastic. Helped my wife out when her 2015 jeeps battery went out. Installed a new,one in parking lot of Safeway. Thanks Doug you personify customer Service

Briana Butler

I have been saved twice by the superb customer service at this particular location on my drive from Eastern Washington over to the west side. First time I had 2 different employees help me find and install the correct wiper blades on my car out in the elements during severe winter weather and next trip diagnosed a faulty battery and installed a new one for me after my car wouldn’t start and had to be jumped a few doors down at another store. Above and beyond!

John Fielding

I just want to thank the employees who work here. My wife was traveling and ended up needing a new battery. They sold her a new one and replaced the bad one. Which was great. She didn’t have the tools with her she would have needed to do it herself. I called one of their competitors first and when I asked if they had her battery (they did) and if they could change out the battery. They were too busy to help her and hung up on me. Safe to say I won’t be going to any of their stores from now on. Thank You for going above and beyond and saving the day!