Northgate Health Care Facility

Michaelann Dach

When my Aunt passed I became executor of her estate. I called to pay her bill. The business office argued with me to even pay the bill itself. They said I was "Not on her account". Even though NYS court has granted me Executor status. I never knew of a business office to sit there and NOT allow someone to pay a bill. My aunt has passed it is not like HIPPA is involved anymore. SHAME on the woman who was sitting there arguing over paying a bill ! ! ! ! **BILL IS STILL OUTSTANDING" (it got paid this evening.. but I should NOT have to send papers in from an attorney to PAY a bill. She is deceased. HIPPA no longer exists for her.. imagine having to argue to pay a bill of your loved one. What a nightmare

XxGraveXx Mobile Gaming

My girlfriend worked there for 8 years when the state gave health care workers 3000 bonus for working during covid they terminated her and refused to give her the money she was working 80 hours a week during covid. This place doesn't care about employees. Or patient's do not bring your loved ones here and do not work here.

Cheri Surniak

My mom was taken from St. Mary's to Northgate. I was told it is a 5 star facility. BS, this place is a joke. She's only been there for 2 days. She still has her same clothes on from Sunday, her TV doesn't work. I contacted someone all day, even drove there, kept being told maintenance is coming. She wasn't given lunch, at2:30pm, I had to ask a nurse for a sandwich for her. She has yet to be bathed or changed. The wheels on her bed were off the floor. When the bed was moved, someone had it propped up onto the heater. I had to go again to get a nurse to show her this ridiculous ness that my mom had been sleeping on. Stay away from this place, there are nicer facilities. This place is no way a 5 star. I gave it 1 only because I had to!!!! .

Emilio Santos

My wife after surgery had to stay for a while at Kenmore mercy. After being in Kenmore Mercy for a little while she got infected with covid hey is impossible to get away from it . So she was transfer here at North Gate Manor . I have to be honest horrible experience ! In one situation she waited for 10 hours to be attended waiting excuserating pain sitting down on a wheelchair waiting for her schedule pain meds. I'm telling you if I had the power I would of drag her out of there that night . I honestly feel bad for those senior citizens that need someone to care for them. An really hope they are getting the care needed at a timely matter . I sure pray that no one goes through what my wife went through that night.please people get it together. Health care is a position that has to be taken seriously because is about having compassion for other and really taking pride doing you jobs .