Sonic Drive-In

NXS RATIO

I never give reviews but this was the worst customer experience I’ve maybe ever had (I’m in my 50’s). We waited about 10 minutes at the menu board in the drive through with only one car ahead of us. I had to keep saying “hello” and she would slowly then answer “I’ll be with you in a minute.” We order and get to the window. After about 3 or 4 minutes, a very sweet girl opens the window to take our money and give us our drinks. She apologized and explained to tell us it’s her first day. We say - no problem! You are doing a great job. 6 or 7 minutes later - no food. We knock on the window and a new lady says please be patient we are Working on your order now. No problem. 7 or 8 minutes later I have to knock on the window again. Same lady opens. She says “we are bagging it now”. Closes the window. 5 minutes later - I have to knock again because we are going to be late for our appointment and say can we just take whatever you have that is ready. She shoves the bags in my face and says - “there are only 3 people working in here”. And slams the window in my face. My daughter now is having abdominal issues a couple of hours after eating. So something was also wrong with the food. So - after about 35-40 minutes sitting in the drive through line (only one other car there - wonder why?) we would highly NOT recommend.

Journee Clouse

I sure do love when all I can taste is black charr after paying $20 for a meal that should have been $7, but apparently if you order on door dash, you have to purchase each item in a meal separately… do better 🤦🏼‍♀️

Parker Harless

This place needs some help to be honest. Some of the screens were not working, the drive thru was shut down, and some of the stalls were shut off. I’m sure it may be because of staffing issues, but those were still things I noticed. Order accuracy is fair. An item we ordered wasn’t in the bag, but something we didn’t order was in the bag. Overall, not bad but not a great experience either.

Tiara-Lady Wilson

I would like to have given the Sonic a higher score. This location made you use the drive through window. Which was an inconvenience for us. We were participating in a Zoom conference. So we wanted to let my son push the button and order his food. It worked itself out.... But it would have been so much easier not to have had to place ourselves on mute to order at the window. Other than that..... Food was just as expected 🥰