Kid Smiles

Tawana Watson

When you're in a profession and deal with children you should present yourself in a manner where the child becomes comfortable with you. Not only was my child uncomfortable, so was I. The doctor never looked at me nor said a word to me when he entered the room. He did not greet his patient, my daughter, he only gave direction. He entered, gave her a shot, left, returned and filled her tooth. He left the room without a simple word of "goodbye" . The assistant came in and said to come back in 6 months and left the room. No one directed us that they were done and to leave. We eventually left after a couple of minutes of confusion. Needless to say, we will not be returning. I would rather drive 35 minutes to the next city if that means we will be treated with care and dignity.

Diego Sosa

(TL/DR): I would not recommend. I've been taking my kids to Kid Smiles for over 5+ years at their Asheboro location and currently looking for a new pediatric dentist. In the beginning, the service provided by their Asheboro location was great but lately, their customer service and professionalism have been below average; hence my 1-star rating. I had two visits within the last few weeks since this review. These visits were for my 5-year-old and this was her second experience with Kid Smiles. My child was nervous about the visit and started crying when the cleaning started. Because my child started crying I felt that both the dental hygienist and the doctor were rushing and wanted to get us out the door as fast as possible. I feel that this being a pediatric dentistry office the staff should have the experience and the patience to deal with children a lot better than they did with my child. At no point did they try to calm my child down I was just told to hold her arms and keep her mouth open. I made the mistake of taking my child back for a second visit to fix another issue. Our appointment was set for 9:00 AM. When we arrived, we were told by the front desk that they could not see us because there was not a doctor in the office. We had to wait over 2 hours until a doctor arrived. Yes, I could reschedule and come back at another time, but my issue with that is why didn't the office reach out to us to reschedule the appointment or at least let us know that our appointment was canceled. This experience was not the first time we've been told there is no doctor in the office. Multiple times we've been told that Kid Smiles only does certain procedures on certain days or they have to first check their schedule if a doctor will be in the office. I believe this may be due to part that Kid Smiles has different locations in the Triad.

Patricia Hart

I will never take my child back there again. They were told to add my number to the account for my child and didn’t do as asked and instead they are texting my childs father about appointments etc and I have a protective order against him…….how smart is that. Says a lot about how this office is ran

Sarah Johnson

Not happy with the services. They didn't make us feel comfortable at all even from the time you walk into the office just rude attitudes from the people working there. Then they have you wait in line with a group of other people when it's time for X-rays. They automictically want to restrain your child even when they are laying still and doing great which causes them to instantly get nervous and cry because they don't like the feeling which who can blame them. They are quick to want to just pull any bad teeth instead of trying to fix them. We wasas there getting one tooth pulled & they checked all the other teeth and said they look good, went for a check up/cleaning and now they want to all of a sudden pull two more? It's absurd!!! Keep your children AWAY from this place!!! We have since moved to a much better place.