Brooklyn Campus of the VA NY Harbor Healthcare System

Joseph Mauro

Successful!

Portia Samples

I am unsure how to go about drawing the attention of the right people but this hospital is bad. They don’t know how to deal with military. They are out of date, out of touch, and lacking competence is 80% of their staff. It’s scary bad and it’s sad that this is the treatment our vets get. This hospital staff needs some serious government oversight. If you can help it. Don’t come here. I can’t even imagine how helpless the people feel that have to come here.

Sheri

DOES NOT DESERVE 1 STAR!!!!! This Hospital should close their doors and should be ashamed of themselves for how they treat the Veterans who served this country. As for the 11th floor (I believe 11 west), most Nurses and Aides are incompetent and should be on the unemployment line. Their arrogance and attitudes are unacceptable and have been told so. I am not comfortable with my Father ever being admitted into this Hospital again, so I am hoping he will never allow himself to be admitted there again. I do not trust them, I do not appreciate their attitudes towards their patients and I do not trust them with his care. My Father was there for a week and it was a nightmare for him as well as myself for the entire duration of his stay. An Aide gave my Father a difficult time and yelled at him for requesting a pair of socks (THE AUDACITY!) Especially, given the fact that it had taken well-over an hour after he rang for assistance. You could die, waiting for someone to answer after you ring for assistance, and this is unacceptable. Then some low-life steals my Father's phone charger, and if all of this is not bad enough... The person my Father was in his room with, had Covid. So, this poor excuse for a Hospital, not only put my Father at risk, but put myself and my family members. To add insult to injury... I complained to the Nurse's Station that the person in my Father's room had been coughing, wearing no mask and felt my Father could be at risk, but it fell on deaf ears. You walk up to the Nurses Station and they are all chit-chatting, not acknowledging me, until I get annoyed and express so. Then, they ignore you or put their heads down as I'm explaining this person is constantly coughing and it needs to be addressed. Again, no one does a darn thing about it, until 5 days later when they test the person and find that he has Covid. I went to Patient Relations, only to be handed a form and told filling out the form would probably be just a waste of time. Can you believe this? I can't!!!! This is what they have working in this Hospital. If you can't believe it could get any worse, it does.... My Father's room was disgusting and FILTHY!!! I made several complaints about blood being on the floor in my Father's room which wasn't his, but the person who had Covid, the bathroom was filthy and garbage was left on the floor many times. After numerous complaints, they started to clean more consistently but you had to complain numerous times before it was done. This is also unacceptable! My heart goes out to the Veterans that are admitted into this Hospital. I noticed that many do not have visitors and have no one to speak up for them, and this gives the Aides and some Nurses free-will to mistreat or neglect their patients. The person my Father shared a room with had his hand tied, therefore could not eat by himself, so you would think the staff would have been on top of this and knew to feed him or untie his hands when meals were given out, but nooooo..... Hours later a Nurse would comes in, ask why he didn't eat and the poor Veteran would state "How am I suppose to eat, my hands are tied". How shameful and DISGUSTING!!! The Hospital staff eat and enjoy their meal breaks, but let a patient go unfed. I remain appalled, disgusted and angry and although I asked the Nursing Supervisor for the name of the Aide who yelled at my Father as well as the Nurses who were on staff that evening, she never gave me those names. I guess those who names were withheld are lucky, because they certainly would have endured the wrath of my fury! To the Administrator who was MIA... is this how you run a Hospital? Its shameful, it's despicable, and I will report this to whomever will listen. I AM NOT DONE!!! To those who have loved one's in this Hospital... please be at the forefront of his or her care, because if you choose not to do so, you are putting your loved one's at risk.

Jerrod Howard

If I could leave zero Stars I would. My father was admitted here a few weeks back with heart problems. The doctors and nurses do absolutely nothing to keep open lines of communication with family. I live in Atlanta and had to call multiple times just to get status updates. People answer the phone like they're doing you a favor, and they speak like people who lost their job at Footlocker last week. Call today at their 11 West Ward which apparently where my father was okay today. The woman answer the phone like I was a bill collector, when I called her out on it for having a bad day she proceeded to tell me her trials and tribulations as to why she had an attitude. If this is the level of bedside manner that the front desk and administrators provide, I shudder to think what the doctors were providing to my father.