Woodforest National Bank

Craig S

This is regarding the Woodforest Bank in Walmart, Danville, VA. My mother passed away last week and in order to close her account I was told that I had to qualify as Executor on her estate at the local courthouse. There was less about $3000 on her account and I needed the money to help with funeral costs. I went to the court and the lady there told me that I could qualify as Administrator since there was not a will. She prepared all of the necessary paper work and I paid a fee for 2 “Letters of Qualification” It even had a raised state seal on them and was even under a bond. When I went back to Woodforest with these letters I was told by a lady named Joyce that that wasn’t the right thing. I needed a “letter of testamentary”. I called the lady at the court and told her that was what I needed and she informed me that it was the same thing. Different states call them different things, but assured me I had the right document to close this account. I asked her if she would speak to the lady at the bank and explain that to her and she would have, but Joyce refused to talk to her. Just an hour ago I spoke to an attorney friend and he verified that indeed a letter of qualification was what I needed. Someone in management needs to educate bank employees and also train their employees not to be so rude.

A S

Always closing early..

Dovie Adkins

I guess it is one of the better banks.

Samantha Barrett

Great bank!!!!!! Great customer service. I feel welcome every time I come to this bank.