AMC DINE-IN Grapevine Mills 30

Rob

Whatever you do please for your sake do not go here. We tried the "Dine-in" experience and not exaggerating the single worst theater experience of my life. Not only is it not actually "Dine-in" as you have to place your order at the counter and then carry your food to your seat like every other theater that does not advertise as "Dine-in" but the people working the counter were inept. They cared more about their own lunch delivery then ringing up my order. Now don't get me wrong people have to eat but go on break and eat your food. Don't do it at the same time as you are serving customers or you run the risk of doing it wrong which was exactly what happened. Then do not be rude and act like it was my fault when you realize you messed up. All of this for terrible seats in a old run down theater. I love going to the movies, they are some of my favorite memories growing up but if this is the experience now then it should go out of business. It cannot or chooses not to actually fulfill their commitments then they need to close not offer shoddy service at a premium price. Rant over.

Tim Stanley

The quality of this theatre has completely declined. The staff is unprofessional and rude. I miss the AMC as it used to be. It will be a long time, if ever, before I return to this sad location.

Austin J Feldman

A very popular place with the locals. This theater is an old school establishment that needs to be upgraded as most other AMC's have done in recent past. I enjoyed the stadium seats however the side lights throughout the theater and on the seats remained dim as I expected to be in a dark room this was not the case. I was hoping that these seats reclined however they don't. Unfortunately you get what you pay for! Hopefully sooner than later they will upgrade to a modern-day theater. I did see Jurassic Park Dominion and yes it was a high quality movie I just wish that the seating was the equivalent.

Danny Lee Weddel

Post Apocalyptic Experience: Granted we are going through a pandemic, but our experience was pretty impressive. - 3 of 4 outdoor ticket kiosks were broken - 0 people working the ticket windows - Signage for the individual theater's were wrong - Kitchen and Bar was closed - The concession areas were filthy (as seen in a picture below) - The shelves were empty - Trash cans were full - The few staff members that were working were overworked and rude. - Bathrooms were closed - Counters were filled with loose popcorn, trash, and receipts from previous purchases. Even at the end, Blockbuster was never this mismanaged and dirty. I can honestly say that this is the end of movie theaters.