Verizon Authorized Retailer - Victra

Taylor Sells

I did a pre-order for new I phone. Said both my phones were in. They weren’t 1 was lost. Went back up there and got our new phones. They said to bring them back once everything has been transferred to our new phones. I go to do that and 1 has been marked as flagged and not able to trade. They said they would get it fixed and call me. They never called back. I had to call them and they said they messed it up somehow at the store but we’re unable to fix it. DO NOT GO HERE!!!!!!!!!! Go to an actual Verizon store. They don’t know what they are doing here at all.

Robin Sells

DO NOT GO HERE. This location is a retailer and not part of Verizon directly. We worked with this location previously and were unhappy with the service due to messed up bills and difficulties fixing the issue. However, a very nice man reached out to me a few weeks back about upgrading to the Iphone 14. I was already considering it and work in sales myself, so I gave him the benefit of the doubt and decided to give this place another shot. TERRIBLE IDEA. My wife and I were told each phone would be around $11 and some change a month with our paid off trades. We did the paperwork, placed the pre-order, and got excited. We were notified both phones were in a couple weeks later. We get to the store and somehow one of the phones was lost. Okay, no worries, accidents happen. We are notified a week later that the lost phone was received. We went up to the store to pick them up, finalized everything, paid the tax, and left understanding to bring the trades in the next day once all of our data was transferred. Mind you, we discussed the trade and put it in the system at our FIRST visit. When we turned in the phones, we were told that my phone did not qualify for trade because someone there messed up the phone ID (could be the wrong lingo... not sure what correct wording is) and now my phone is flagged. If this is the case, how were we able to complete the trade??? I knew I should have seen the red flag when we get home after our first visit and checked our bill, which showed over $40 of extra charges on top of the activation fee we were expecting... Come on Verizon Retailer.... get your stuff together. This is RIDICULOUS. I will absolutely NEVER come back to this location. Granted, I know losing one customer does not matter to you... but the frustration, lies, and unknowledgeable staff has made this experience awful. Hopefully someone reads this review and cares enough to fix the problem, but I doubt it. Thanks for absolutely nothing:)

Gail Berrier

My assistant was understanding and helpful with teaching me.

Offtherez

There is no cell service in Lexington. I had to park in front of the Verizon store to check emails and voicemails. Verizon or Lexington need to add cell phone towers or boosters or something..how can you live in 2022 without cell phone service? Spend some money , provide dependable service to customers.