TruGreen Lawn Care

Raven Christian

I mean they do their job but I feel like it’s just another big company out here just trying to get that subscription money. They do not tell you what they recommend for your lawn and what could help better it or concerns. Sometimes the guy do the backyard and sometimes they don’t. But hey I’m the dummy still paying for it. Lol

Anne Minor

We have using this service for years and have had frustrations a number of times when it comes to aeration. They always schedule it in August which is earlier than we want it. They only leave an automated message giving you the date they don’t get a confirmation from the customer that it is a good date. So if you miss it, there is no chance to ask the service to be moved later. We didn’t get the flags out since we missed the message. They ended up breaking one sprinkler head. There are deep grooves in our front and side yards from the wheels. They got a lot of seed in our neighbors flower beds. In the back yard there are 2 or 3 spots where the roots from a tree that has be ripped up. My husband called last night, asking for a manager to come look at damage. I called today they said it will take 48 hours for someone to just review not even address it. The customer service phone center was useless. Not sure why they have the area at all, all they do is read from a script and send notes to other areas. No understanding or trying to help in any way. Of course you get a center that is nowhere near here and there is no way to talk the local office. Horrible experience. Think it’s time to move on to a locally owned business and someone not part of a big company.

callynt

I have been a TruGreen customer for years, and have slowly seen the decline in quality of service for the past 3 years. Today, I was scheduled to have my lawn aerated and overseeded. I received a text message telling me the text message was at my home to perform the service, and then immediately received another saying it was completed. I work from home. Not that I would have needed to be here, because any fool can walk in a yard and tell if it were truly aerated or not. I walked outside to see if the technician was at the wrong house, only to see a trugreen truck turn on my street, and drive past my house with me standing in the yard and the techs staring at me as they drove by. I live north of charlotte nc, and you can't even get through to the mooresville office. Rather than have the tech come immediately back to my house, the 800 rep rescheduled for another day. He never addressed the fake work order, or the fact that their employee tried to pull a fast one. Updated 8/22/22: Not only did TruGreen not perform the service as scheduled, they have billed my credit card. Do not do business with this company.

B Whin

The people are great, it's not for lack of trying, but the product is terrible. My brand new lawn is falling apart after two years.