Edison ParkFast

Hannah Borreson

Horrible customer service. Mean, aggressive, unhelpful staff. I paid online and they first yelled at me that I couldn’t park there. I showed them the email that confirmed my parking and they continued to mutter and act aggressively. They said I couldn’t park there. They asked what company I had paid, I showed them the email again and they eventually looked at it and confirmed it was through their company. Could barely understand them despite how loud they were talking. It wasn’t a conversation I ever want to repeat.

Nathan Fishman

Terrible customer service, they were upset about our roof rack for some reason when it is an uncovered lot. They gave almost no explanation and made us leave.

Amanda Schofield

We pre-paid to park from 9am Saturday to 3pm Sunday. We tried to leave and it wouldn't accept our exit QR code, so we went to the employee working the booth who was messing with his cell phone and didn't acknowledge us for a couple of minutes while trying to get his attention. He finally looked at our pass and said we owe an additional amount and refused to honor the fact that we were already paid and arrived in time. It's not so much about the money, but the principal and how rudely he spoke and handled the situation. Absolute scammers who don't pay any mind to their clients. *Update. The VP of this location called and issued a refund, which I appreciate greatly, but am more worried about the employee working here and them giving the same treatment to other customers.

Sandra Valencia

Not from New Jersey just parked here while making a stop before heading into NY with the family and the attendant was extremely rude. He was upset that we did not understand his instructions and snapped at us. Honestly I was scared and so were my small children. Be careful customer service does not exist.