Hotel Boston

Eitan Rozen

So we arrived and the Hotel at night and they said they were fully booked and had no rooms available eventhough we had our prepaid reservation (with Agoda) for 7 nights since 3 months before. After a while Teresa de employee who was there; did everything and beyond to help us (she was truly amazing). She managed to put us in one room, however since the hotel was fullybooked that night, the system would not allow her to assign us a room for our 7 nights. Therfore she asked us to come to the front desk in the morning and that the desk employee would help us to arange the situation as many rooms were checking out the next morning. So we did; next morning we went to the lobby and since the begining the experience was terrible (keith) i think he was called that way (the manager in turn) after explaining him the situation did not stop yelling, cursing Teresa (calling her “IDIOTA”, in spanish in a derrogative way) (I dont know if it was that way because Teresa is Latin or because I am latin). Saying that what she did was not allowed and that we could not get a room assigned for the next 6 days. Any way i asked this person that I did not know whose fault was it, but that I needed the situation to get fixed since I had already booked and paid for the hotel a couple months ago. Long story short this person (keith) had no intentions on helping. He said they had no rooms available (eventhough the hotels webpage said they did). When together we called agoda to look for a solution. He said he did see the reservation in Agodas system but something had happened in their internal system and that they could not accomodate us. (Instead of asking agoda to resend the reservation or look for a solution). His negative way and zero intention on helping was so big that at some point Agoda told him that if they did not receive us the hotel was going to get a fine from Agoda. Still he did not care (it is too bad he does not pay directly for those fines). At some point during the call of Agoda he mentioned another coworker that they did have some rooms available. At that point I told the Agoda agent they did have rooms and KEITH started yelling at me. (Kindly) I asked him not to be rude and he even started yelling more. (At this point I started recording what was happening since I could not believe it. (I regret not recording before). Since I needed the situation to get fixed even i apologised to him since he was really mad and thought that if he saw me coperating he would too. As expected, he did not want to help us. We asked Agoda for a reebooking in another hotel (at that point he even suggested us to ask from Agoda a refund and offered us to stay directly with them) (this means get Agodas money back and directly pay to the hotel for our 6 nights left.) IT IS A PITTY THERE WAS NO ONE LIKE TERESA IN THE FRONT DESK IN THE MORNING. IM SURE THE SITUATION WOULD HAVE BEEN SOLVED IN A PROPER WAY AND IF NOT AT LEAST SOMEONE WOULD HAVE TRIED TO SOLVE IT. As you can see this was a terrible experience and I DO NOT RECOMEND THE HOTEL AT ALL

Teng Lin

This is one of the worst hotels I have ever stayed. The check-in takes 20 mins. Rooms are dirty!

Doug Littlejohn

Place is filthy. Puddle on bathroom floor when I said something to front desk for 2nd time he said oh yeah what room was that...

Anna

Positive: There wasn't anything I didn't like about this hotel. The staff was super nice, the bed was very comfortable and the room was really clean.