Gerber Collision & Glass

Larry Simmons

Every time I go to this location, they never seem to want to assist to the point I want be going back. They were referred to me years ago by my insurance, and the paint work that was done had to be corrected by another referred shop. Even still I tried to do business with this shop because they are the only paint shop in Ruskin. I visited a few years later(shame on me) to get a part painted and I was rudely told they only do insurance repairs. Fast forward a couple of more years to yesterday I visited the location to get an insurance estimate, hoping by now there is a staff change... NOPE same rude receptionist, same unwillingness to help. I stated that I just needed an estimate for insurance purposes. I was asked who was the insurance provider, I advised that it was Berkshire Hathaway Guard. I was then told by the receptionist that "I never heard of that insurance company and I can't locate them in the system..." though all other shops knew exactly who the insurance company was. Then she asked my name, and stated she couldn't locate me in the system. I don't know why this step was taken since I hadn't scheduled an appointment, but it was obvious that she didn't want to help. She then without a flinch says well we can set you an appointment for 10/7/22 over 2 weeks out. This is ridiculous considering most shops do estimates on the spot in this area. This trip was a complete waste of time, visiting this location over the years has been a complete waste of time. This shop thrives off of being the only shop in this area, feeding off of insurance repairs and delivering horrible customer service and mediocre work. I will never go back to this shop nor recommend them based upon my personal experiences. If your insurance company recommends this shop, pick another one!

Laura Arrazola

Terrible customer service from the lady at the front desk. Make sure to bring your email confirming appointment or she will relentlessly tell you that you are in the wrong, without even trying to find the appointment. Missed our 7am drop off appointment so she scheduled us for another month. ( this was our fault ) they are very strict on drop off times. They quoted us originally for a small dent on our door that also needed a paint job, everything was fine. 2 months later for our second appointment, we showed up on time, only to tell us that they couldn’t locate our appointment, until they used the VIN number and found it. (Another girl found it not front desk crabby lady ) Finally, we were told that they don’t work with rust. Not sure what they were expecting with Florida weather, this was added on the quote notes from the beginning since it was starting to show rust already. At the end of it all a guy who works there recommended “Precision Collision” in Seffner. They scheduled us plus fixed our door in less than a week, cheaper and they DO work with rust plus everything else you’ll need for car damages, ohhh and they aren’t strict on drop off times. Overall, don’t waste your time and money here.

Jo Anne Mueller

They did a fantastic job on my car and they finished on time!

KS

Gerber Collision & Glass is an excellent place! They do great work and their staff is friendly and knowledgeable. They kept me posted about my car and finished it in a timely manner. I would highly recommend this company.