ATM

Shane Odom

Absolutely the worst bank to deal with.... gave me the run around for over a week on a loan. They wouldn't answer emails and pulled my credit twice which dropped my score and then said they couldn't do anything because of my credit score

Grimm Crowley

I honestly can't understand all the bad reviews on here. I have been banking here for well over a decade and I love 5 Star. The people are very nice and I have never encountered any type of problem that wasn't handled professionally and quickly. Plus never a service charge like other banks. This is a great place to bank!

Jacqueline Powell

Having been a member for several years without issues, as a first responder to have been in an terrible accident and be on FMLA and have Colonial accidental insurance being deposited, my account got low while awaiting my check. I did however have a loan In owed a whole $214!!! Lol so while at the store aware of only having $23.00 in my checking I needed some simple items till Friday. Eggs, Milk... They locked my card!!! I called and Erica repeatedly said she unlocked it and she didn't. Thanks for your honesty... I'm looking for another bank! Currently in a lawsuit and would never trust you with a large sum of money!!!

Tamara Westrick

Changing to this bank for "convenience" was a Huge mistake. When i use the drive thru ATM at the closest one to my house, not only do I insert my card, but I also need to enter my entire SSN. What's the purpose if the card plus all the additional button pushing? I would understand if I was Just using my account number, which is an option. I buy groceries online from Walmart. I've been doing this since they added this feature, so it's not new to me or my account. The past couple of months, I am unable due to my card declining (even when there's is sufficient money in there). I get the text message for fraud alert and always reply yes this is my transaction. It then tells me my card will work and to try again. After tons of frustration, I finally called 5 Star and was told that their policy is to only approve $250 for Walmart. I specifically asked if there was any way for me to know this other than to call, she replied No. While the person I talked to was nice, polite, and helpful, it's the policy of 5 Star that's annoying. I grocery shop online once a month for my big staple items. Why can't the cap be lifted if this is a regular purchase? I'll be going to another bank for next pay period. This isn't my only complaint but I think I've written enough.