Liberty Homes Custom Builders

Alex Rabaev

We used Liberty Homes to build a house between March 2021 and April 2022. When writing this review, I considered things that mattered to me most: Honesty / Integrity, Quality, Speed and Communication. Preamble: A very long lasting project is bound to have issues that come up, if you don't think so... you just have never been involved in a long-term project. My rating for Liberty Homes is 5. My True rating is 4.5 (let me explain) Honesty - Through out my dealing, I fond John / Frank to be honest and honorable in their practices... This is super important. There is no way you can get everything captured on paper, so integrity goes a long way! We signed the contract prior to wood prices tripling in price and supply chain issues. NOT once has anyone approached to express dismay or ask for additional funds or anything else like that... And I know that the project was more $$$ then they initially anticipated. Quality - I must say, I am super impressed with the quality of work. This is NOT my first rodeo, I have done several construction projects and have seen good and the bad. The quality of work that they produce is simply excellent. I personally observed and spoke to many workers on the project... As an example the trim guy, who did wood panels all around the great room, took such care and devotion I was floored... but this goes for mostly every one that I have met working on the home. Speed - I just want to state that this was during COVID and shortage of workers / supply chain issues etc. But the project definitely got delayed way way over my initial expectations. I think that was unfortunate, and I am not entirely sure how much could have been prevented given the circumstances. I give them the benefit of the doubt, given the entire industry was suffering from similar issues at this time. Communication - I think overall communication was great. Anytime I need to speak to Frank or John they always made themselves available. And though we have 1 or 2 tense moments, both parties always exercised control and common sense navigating the conversation. Bernadette was always there for you with any issues and to help up e.g. filing for shed permits, helping with paint selection etc. She takes the brunt of complaints, so be NICE to her! it will pay off!  The only think that I think can use a HUGE improvement is for the team to work on better managing expectations. If I was to lower the rating, it would be for this reason. Any project must have a project / plan and timeline and when not able to stick to it... it is as simple as "We were planning on working on X next week, it won't happen, but we are looking to make it happen by Y)" I found myself chasing the team for updates at times... I get they are busy... but can be easily avoided. If I was to lower the rating, it would only be due to this point. Overall, this is an amazing team that prides itself on quality! And I WOULD work with them again, should the opportunity present itself.

CR Davis IV

It's a shame their closing there doors.

annette armellino

Built us a wonderful home.

Steve Blake

Liberty is fantastic. They delivered our home on time through the COVID-19 shutdowns and rescued us from our small NYC apartment. Quite frankly it was remarkable... On top of that we tasked them with a very challenging lot that was adjacent to federally protected wetlands and water features. It was not a problem for John, Frank, and the rest of the liberty team. All in all they were a pleasure to deal with, and are so knowledgeable about the entire process, we cannot wait to build another spec home with them. (Unfortunately we’re going to have to!). We Would also recommend them to close friends and family without even thinking about it. Thank you Liberty!