TagWorks

Noah

I took my dog to your establishment and he's still the same. By the title of your name, I thought you would educate my dog. What is this, a ordinary pet store?! Won't be going. (Jk)

Anglena Waller

We recently adopted a kitten through PetSmart and found almost everything we needed for her the same day. All the staff and associates we friendly, knowledgeable, and helpful. The store is clean and the aisles are set up where you can easily find what you are looking for--and the little extras too! We will definitely be returning to this store often!

Courtney J

I enjoy this PetSmart because all of the staff is extremely friendly and very helpful they never make you feel like they don’t want to help Banfield has the best customer service and they always remember your fur baby by name and the groomers are absolutely amazing I love each one of them and sometimes having a hard time to choose who to book my appointment with because they’re all so amazing tonight was our first night for obedience training and Priscilla was awesome.

House o Miracles House o Miracles

Worst customer service in the World....for the past two to three weeks. I've reported Before .. soo No more Patience! First it was Banfield during MY FIRST VET CHECK ✅now it's the check out cashiers.. they are soooo UNFRIENDLY with.. a " T " in ATTitude... TRULY not in work mood nor I'm sure PetSmart culture. This cashier made me walk back to the aisle and DIDN'T assist.. I explained items are not located in the correct areas .. AFTER I report it.. here's the outcome. Specifically.. This Morning..a particular cashier at 930am.. Rung up my item... I flashed the barcode camera shot on my phone to display the item desired and clearance pricing wanted.. that rung up incorrect. AFTER the item rung up NOT on clearance. She said she would honor my inconvenience. Then...told me to walk back to the aisle with items not in place .. and asked me to bring another item for purchasing.... I brought her the cat food flavor my cat does not eat.. Again patiently flashed the barcode.. and explained the situation.. Asked for manager assistance. After I asked for a manager .. She then left her register... walked to the aisle mumbling back at me angrily..in front of customers. She Came back and Told me WHAT Would be Done! No Ma'am.. I DEMANDED the Manager again! Manager nice as can be .. Honored THE mistake.. rung me up and I left. I WILL NOT be back .. I have Transferred my Banfield services and shopping needs🛍️ to the Abercorn location. It's ALWAYS a ... Customer FRIENDLY atmosphere.