Parrots & Company

Ashley Roman

I visited the store today and bought a baby cocktail. I drove 2 hours to get there and unfortunately my excitement quickly left me when i got there but let me just start with the positives for now. For starters the store is amazing! Beautiful display, Super clean, birds look great and healthy, tons of variety in birds all great but here's the BIG negative, the lack of friendliness from the staff really bothered me. First i was not greeted, first thing that was said to me was "leave your stroller down stairs you'll scare the birds" ( in the rudest way). No hello how are you welcome nothing ! (By the way the store was empty they were not busy at all) The second thing that was said to me after 15 min with no greeting was "dont leave your child unattended" again in a rude way. My child is only 3 but was behaving , not touching screaming, bothering the birds at all. I understand she's a todller and they probably didnt want her to get hurt by the birds but it should have been said in a much nicer way like other birds store i have visited. I was so uncomfortable and felt so unwelcomed i just wanted to buy the bird and get out. The older women was a bit nicer while we did the transaction but thats about it. This staff really needs to learn how to work with the public, they seem to really be misarble and in a bad mood. I was stared at by this man ( i think the manager)like i was an alien or something while i interacted with the cockateils in the back, not a friendly look more like an annoyed look, i swesr to guys i was absolutely doing nothing wrong i was being friendly despite not being treated the same. I was honestly being polite and well behaved at the store. I was so excited to come here and unfortunately was disappointed with the customer service. Yes i got a beautiful, sweet healthy bird which is the most important thing but feeling welcomed and treated nicely is also a big deal to me. I've visited several bird stores and never had this type of experience, all were super nice and welcoming. Honestly if it werent for the fact that i couldnt find this type of mutation anywhere else closer to me i wouldnt have bought a bird from them. I do love my bird though at least i have that to take from this store. Another thing i found very odd is, they keep no records of the birds they have no hatch date available no info on parents absolutely nothing. To me hatch day is very important but they couldn't even provide that which in my opinion is irresponsible breeding. I normally dont ever write reviews but i had to with this store not to bash them or deter customers from going there but in hopes that they see this and really work on the customer service because this store is truly amazing and its so unfortunate that the staff there is so rude. To the owner if this amazing store please retrain you're staff or hire better friendlier staff !÷

Haydees J

Knowledgeable staff, I bring my cockatiels and budgies in to have their wings and nails clipped. Been coming here for years, highly recommend.

Sandie Hinkle

Called because I had a few questions about birds they had listed for sale. Very rude and abrupt on the phone. Got one question answered and he HUNG UP!!! Question was a quick are these birds in stock??? Won't be doing business with them.

Paula DeNunzio

The place is immaculate. The owner and her employee’s are very caring and accommodating.