Cummins Sales and Service

John Simmons

Great job on fixing the generator on our new Winnebago Adventurer. It would run OK when the coach was parked but would fail while under way. That’s an issue here in Florida since we need the coach AC on 90+ degree days. Of course it would not fail when the technician took a short ride with me. They replaced the carburetor on a suspicion it might be the issue. Before writing this review, I wanted to be sure it was fixed. We took a trip to Georgia and the generator ran just fine. We appreciate the fine work as well as our lab, Pippa.

Joe Carlton

I have had to use several Cummings locations for both emergent and routine service over the last 12 years. Mississippi, Alabama, Virginia, North Carolina and this shop in Ocala, Fl. While all provided timely and professional repairs or service, none can outperform the Ocala location. As a coach care center their knowledge and experience with the full time RV'er and the intricacies involved with taking your "home" in for repairs is exemplary. They went out of their way to make sure we could remain in the coach each night in one of their water and power overnight sites even to the point of putting the motor back together one night so we wouldn't have to go to a hotel. The mechanics (Larry / Jared) are consummate professionals. Using the technology of today as well as well as their eyes, ears and experience made for an accurate diagnosis and repair that I have total confidence in. The managerial staff John and particularly Ben Treakle are also top notch. Keeping me informed of status, cost estimates, parts availability and just explaining the details to me in laymen's terms make both of these men a huge asset to Cummins Ocala. I do have one complaint to register. While I watched a number of Rv's with emergent situations taken care of. (I have no problem with that having been there myself), Scheduling a routine appointment can take awhile, A long while. Still, for the service, the professionalism and clear concern for the Full timer needs you cannot find a better shop. Lastly a note for Cummins. You don't pay Ben Treakle enough for what he does!

Jason Stoyles

What can I say. Good Samaritans, good people, willing to help a person in need. Expert technicians. 1/3rd of my way on an 1000 mile trip to fix a broken RV dash AC my generator failed leaving me and my son in a hot box travelling through Florida at temps over 90 degrees. We pullled into a Walmart in this area to try to get some sleep and barely got a few hours due to no AC whatsoever. To my further dismay I found out when I parked to sleep that my Jeep toggle switch had fallen into the center console which inhibited me from even starting it up to top up the battery or switch in out of neutral and use. I was in a bind. It was 1am. Luckily I made the right decision to wake up at 6 and head straight to this Cumnins Service Center. I arrived about 20-30 minutes before the advertised open time but the team were already there with doors open. I gave them my story and Mike heard the concern in my voice and decided he would come out and have a look. By 8am he had completely fixed the generator and both AC's were refreshingbthe RV. By 9am he had fixed the Jeep! I cannot tell you how much ny faith was restored in people and technicians. Theu could have made me wait, they could have gouged me. Instead they literally fixed everything immediately and went even further beyond by fixing my Jeep issue. So much gratitude for Mike and hisnteam here. As an RV'er you fight the urge at times when you have these issues to just say its too much of a pain. Mike and his team restored my faith in the various teams that support the RV industry and just provided me with service that I havent seen in such a long time. If your in the area I highly recommend them. Saved me so much time, aggravation and money. 6 STARS if that was an option.

Amanda G

Great people. Great service department. Most parts are available within 1-2 business days. While everyone struggles to get shipments, they do their best to keep customers informed about delays.