Heartwood Animal Hospital

Dahlia Joelle

I’m editing my review in response to the animal hospital’s response. They did send me the test results but I have yet to get the OFA scores or any information on how to get the proper information I need and I asked DAY ONE to be walked thru the process. I asked for help day one and didn’t get it, I asked again a few months later and still didn’t get my questions answered, I asked others to help me because the vet ignores me and then after being told that it’s the vets job to help me. I call and ask for her and I get a rude response. I have asked and asked and tried to ask other and asked other people. Further more I could care less if Heartwood has happy customers, I can if I’m a happy customer. I would also like to point out that even in the response to my review they still didn’t address my questions. They constancy repeat the same thing all over again and seem committed to misunderstanding me and not hearing me out. I’ll go to Virginia if I need anything else. These people are too busy to answer basic questions.

Jo Hyatt

Excellent staff up front, Heather, CSR. Knowledgeable and kind Vet Assistant, Kelsey and caring, patient Vets, Dr. Sheppard and Dr. Murray.

Kasey Lee

Wonderful place. Very friendly staff , very thorough vet who doesn't rush and takes his time explaining things to you and answering questions and also very clean!

Tammy Walker

The providers at Heartwood Animal Hospital really care about their patients! They are always pleasant and very helpful from check-in to check-out. They are always so helpful with any concerns I may have and will always fit me in, in the event of an emergency. My fur babies absolutely love them! The best Vet by far!