Holiday Inn Express & Suites Houston - Hobby Airport Area, an IHG Hotel

GladisTG11

VERY BAD , My family and I stay in this hotel everytime we come to Houston this is our fourth time but this will definitely we our last time staying here we reserved ours rooms two weeks before but we got a call the night before our stay saying that they didn’t ‘’have’’ the rooms that we reserved two weeks before and paid the fee for , told me to wait on the phone and the lady hung up leaving me worried about having no rooms , I called back and she ended up saying she did have them but was very complicated, when we reserved our rooms we told the guy that we were going to be getting at the hotel pretty late and he said it’s fine and that he’ll put it as a late check inn , we arrived here and the same lady that I talked on the phone with told me that our rooms weren’t ready because we ‘’came late’’ and again she said she didn’t have the rooms we asked for . Took about an hour to get our rooms and when we finally got them one of the rooms was very dirty and she didn’t wanted to change the room she just said that they’ll clean it in the morning. The next night we got one of our cars broken in they stole parts of the car that are very expensive again they said there was nothing they can do about it they only showed us the cameras and this has happened before at this hotel multiple times and they haven’t done anything about it , we still had three nights left to go but we definitely didn’t feel secured/safe staying here for the rest of the nights we had no other choice though. Very dangerous area to stay in . Bad cleaning service , the housekeepers threw some of our stuff away . Our key cards kept getting locked . Overall this was a terrible experience, as a guest for over 4 years it should’ve been better . Don’t recommend this hotel at all if you do stay here expect your car to be broken into and get bad service.

Ruth Anderson

We stayed in December 2021 it was wonderful so wanted to go back. It was DIRTY. Fridge had stuck on food or drink couldn't tell. Toilet paper holder hanging off the wall. Just was dirty paint peeling of bathroom counter. Security guard inside and police car driving around outside. We must have got the bad floor. WONT BE BACK!

Nathan Martinez

We had to spend the night here due to an unforeseen situation. The front desk lady was very nice and courteous, the rooms are very new and clean . The hotel it self looks well maintained and in close proximity to the airport and freeway. The only thing that I just hated was the poor breakfast choices , but just typical of any hotel you can’t expect much .

Renee Johnson

We were pleased that they were able to accommodate me with a better room because the first room looked like a recovery room for addicts. We were also disappointed that no one informed me that the pool was closed for whatever reason before I checked in. I selected that hotel because it had an outdoor pool and we wanted to swim while we were on vacation for 5 days. Oh and then the shuttle only runs on weekdays so I was forced to take a $13 uber to a hotel that was less than 5miles away from the airport that I flew into. Theresa was nice and she made sure we were straight, however the hotel shuttle and pool situation brought those stars down baby!