ACV Auctions

Anthony Balarin

I Purchased a $33,000 “Green light” GMC Yukon vehicle with ZERO announced issues. Also purchased extended warrant $200. Both the inspection and the extended warranty areextremely deceptive. Because ACV's arbitration policy only allows for 300 miles, regardless of whether you purchase theextended warranty (you would think with additional time you would get extended mileage to allow for road testing, the answer is NO) my claim was denied despite the inspector who viewed the vehicle acknowledging SEVERE “transmission issues”. A green light vehicle from this platform has pretty much ZERO guarantee and CANNOT be trusted. Thankfully I know to drive any vehicle I purchase from ACV for at least 500-1000 miles BEFORE I sell it to reveal any issues that have been undisclosed. I purchased another vehicle from them that was later revealed to have a bad engine. DO NOT TRUST THIS PLATFORM. I already started a case with the AG's office since they're based here in New York, ACV is a scam! DO NOT DO BUSINESS WITH THEM.

Jamie Linds

Should have known from reviews!! Save money, arb process a joke!!! Will send you to spend more money and not cover it anyway!!! RAY won't even return emails 😒 I have bought almost 1400 cars from BACKLOTCARS and they have guided me through arbs like they should... You should go there!!!

Doug Kurzynski

ACV kept proceeds from a different unit that I sold to cover their screw up that I detail below: A “quick” summary: I listed a Jeep Grand Cherokee on a no reserve sale with ACV and was promised certain amount in proceeds. This vehicle was a green lighted listing and sold accordingly. The vehicle was picked up and then shipped to the seller as I sent the title and miscellaneous paperwork into ACV. A few days later I came into my dealership to find the same jeep sitting in front of our main building unlocked, with the windows down, with the keys tossed on the front seat and no delivery driver to be found. Not having any idea why the vehicle was back at my location, I called ACV and was told that the vehicle had been unwound. I had not been notified of the unwind and this vehicle was also sold under no reserve so I did not see how it could have been unwound. I reached back out to ACV and was told that the vehicle had been unwound because a repo affidavit had been included with the title, but this repo affidavit was not the last dealer assignment and was just paperwork that was included to show the appropriate trail between dealers. This repo affidavit had no bearing on whether the vehicle had a clean and transferable title that was free and clear. Furthermore, had I been made aware of a title issue, this title could have been returned to me and a new Kentucky title could have been printed at my local DMV without any repossession affidavit moving forward. I was never given this opportunity and as I understand it as as I read the master dealer agreement between our companies, I should have been given the opportunity to fix this very small title issue before the vehicle was unwound. Instead, your customer of 2 1/2 years, (me), is not notified whatsoever and the vehicle was just strewn upon my property with no regards to anything or anyone. Being a pretty easy-going person, I was OK with my sales rep telling me that I would still be made whole and the no reserve proceed number would not change and we would just relist the vehicle. A new VCI came out and now the green light jeep that left my property is now yellow lighted with multiple issues and sold for a lesser amount. It seems very shady for a greenlight vehicle to leave my property, be unwound without my knowledge, be shipped back to me without my knowledge, and then yellow lighted and sold for less money, resulting in me receiving invoice notification stating that I owe the difference now. Additionally, had I ever been notified whatsoever, besides fixing the title, if the vehicle still stayed unwound, I would have use my own transportation service to have the vehicle returned to my location. Instead this vehicle was scheduled for shipment and returned back to me without my knowledge or approval for the amount of shipping cost to be incurred. Now I am reminded of everything that I am told is great about ACV, especially every time I log into your site, which is almost daily, I see that trust and transparency is the number one thing your company prides itself on, nothing about this situation was trustworthy or transparent. The original purchasing dealers sales rep had enough pull to have a vehicle unwound without notifying anyone, again, not seen as trustworthy or transparent. People first is next, I was told by my sales rep that he would get this taken care of multiple months ago, and it sounds like no one from ACV is listening to him so no people first on that side. Positive experience is next, no real explanation needed and I doubt that I need to go any further.

Last Frontier

******BUYER BEWARE*** THE SO-CALLED THIRD-PARTY INSPECTION REPORT IS BOGUS!!!!... SPECIFICALLY, THE FRAME DAMAGE. NOTHING ON THE REPORT IS FORETH COMING. AFTER THE NUMEROUS PURCHASE THEN GETTING THE VEHICLES, NEVER AS DESCRIBED... DO YOURSELF A FAVOR AN AVOID THIS AUCTION AT ALL COST!!!!