Holiday Inn Express & Suites Long Island-East End, an IHG Hotel

Victoria Ybabez

It is gone downhill since last year we stayed there. One of there elevators wasn’t working upon checking in, we realize that we didn’t have any blackout curtains in out room. We notified the front desk and they said they would send maintenance in the next morning. I had to call again that next day to make sure that someone was going to come before they left for the day. Maintenance had to hang something to black out the room for night time but then we weren’t able to have any natural light for 6 days The curtains weren’t working at all in our room. Went down to the front desk one morning and to get some extra towels they said they would have housekeeping bring them up to us and they never did had to go back down again, and we had only use housekeeping one time the whole stay. Breakfast was good but you have to get down there early. Pool was nice! Customer service wise, the girls were great however there was an on duty manager that you could tell hates his job (Manager On Duty Nathaly Joya). Husband had a not so good interaction with him. Wouldn’t pay that much to stay there again going to stay at one of the other hotels in town the next time we come.

Verified Hotel Guest

Positive: Complementary breakfast always nice, varied selection daily, good coffee Negative: Elevator sign says free shuttle service some restaurants, I called to arrange,told 'No,' & handed Riverhead Taxi Co card, driver ripped me off $50.00, I called til he refunded stolen $ to front desk. Next day got free shuttle. Desk staff not always there.

julio24

I had an overall excellent stay. I have been spire elite for 12 years and upon checking in, I gave the clerk my tax exempt form and I already had it signed but she said she would not accept it as the information regarding the hotel was not filled in. I told her that in my 12 years I had never filled that part out and she said that I had to fill it out or she wouldn't accept it. I do believe that management should speak with this employee. All of the other employees that I encountered were excellent.

Brian Fontanella

The room was good, the staff was friendly the breakfast was above average and had many choices. My only complaint was the aggressive manner in which they try to force you out of your room in the morning. We attended a wedding nearby and obviously wanted to sleep in a little. The cleaning staff used a card key to enter my room at 8am after a quick knock and we were in bed. Thankfully I had locked the safety latch and then we went to have breakfast around 9am and the staff was waiting outside of our room and asked are we leaving?? We replied no we are going to get breakfast and then put the do not disturb sign on the door out of fear of being evicted from the room. This was just unnecessary in my opinion. Check in for the next guests is not till 3pm. This should not be my inconvenience to even think about the logistics of how they will clean all of the rooms in time, meanwhile 11-3 all rooms are vacant. I would not stay here again unless I had to. I believe that this hotel could do a little better even though they probably get by with the steady stream of business from local vineyards and wedding venues.