DHS Family Community Resource Center in Lake County

Category: County government office in Waukegan, Illinois

Address: 2000 N Lewis Ave, Waukegan, IL 60087, USA

Phone: +18473365212

Opening hours

Sunday: Closed

Monday: 8:30AM–5PM

Tuesday: 8:30AM–5PM

Wednesday: 8:30AM–5PM

Thursday: 8:30AM–5PM

Friday: 8:30AM–5PM

Saturday: Closed

Reviews

Diane Maletta

Aug 29, 2022

Never get a hold of a live person. The recordings are a joke. Not helpful I need to talk to a person.

M S

Aug 12, 2022

Completely incompetent. Continuously making mistakes with no regards to how they are affecting others. Utter failure.

Jackie Peterson

Jun 18, 2022

Miss Roberts went above and beyond and even called back the next day to keep me updated. She has a loving spirit and a heart for the job she is doing. I hope she is recognized for being an exceptional employee, because she is!

death 7591

May 19, 2022

Takes away from family's without even reviewing a case and absolutely no help at all .... It's shocking how these people even have their jobs

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Questions & Answers

Why can they not return calls I have been trying for weeks now to get ahold of someone about my Medicaid and no one will return my call it would really be nice if I would hear something thank you

anti septiceye | Oct 2, 2018
Julie Jakubowski | Oct 2, 2018

They never answer! They never return calls. Best bet, go there if you can.

I just started to draw social security, can i apply for madicare?

v ponce | Oct 2, 2018
Brittany Redd | Oct 2, 2018

Yes

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How long does it take before link benefits are posted to the link card after you receive it?

Richard Hollander | Oct 2, 2019
Aesia Smith | Oct 2, 2019

Emergency stamps same day regularly applying 30to60 days from.applying after redetermination regular day u should get it they lost my application i sent in 7/11 it was due to be in 7/15 but they say I never turned it in I went up there Tuesday and they fixed everything but my stamps for August is cut by 200 but they said Thursday u should have it and I do 302 so once they mess up the fix it asap even though u losing they decent if u go and be there by 8:15am

I am new to Illinois and stopped my coverage in Florida. I don't drive and am chronically I'll. No one answers the phone. What am I to do?

Terri Warborg | Oct 2, 2019
Linda Guptill | Oct 1, 2020

You can apply online. They will mail you paperwork then call you for a phone interview. Unfortunately this is very time consuming but doesn't necessitate going to the office.

I'm trying to fill out a application

lessie Phillips | Oct 2, 2018
Stephanie Mckinley | Oct 2, 2018

Go in

How do I speak to a live agent

C Tuman | Sep 10, 2022
Anthony Mazur | Sep 10, 2022

Call the DHS office. Press one then press 8 to manage your case. It will prompt a hold line and tell you approx wait time. I have the best luck when I actually go to office. Hope this helps

I like to ask a question do I get a new link card or do we use are old link because I haven't not got my new link card yet

Michelle Gongora | Sep 1, 2022
Chef Tyler | Sep 1, 2022

Your same card will work even though the automated system has changed. There are additional ways to check your balance and order a replacement.

What can the $1,000.00 emergency money be spent on?

Delores Hubbard | Jun 3, 2022
Carlina Rosales | Jun 3, 2022

I don't know because I don't work with the State but I suppose you can spent in your utilities, or rent or medications.

Is the office open

Glamorous Tyler | Oct 1, 2021
Fred Ichinose | Oct 1, 2021

No, the office is *not* open in observance of Veterans Day.

In lake county where do I go for IDHS

Karen Pederson | Oct 1, 2020
Demetrius | Oct 1, 2020

2000 N Lewis Waukegan IL 60085

Is IDHS closed in Waukegan

Karen Pederson | Oct 1, 2020
Steven M Bastean | Oct 1, 2020

No

what days are the walk in days and hour to see a case worker. i forgot if it was monday and wednesday or tuesdays and thursdays?

Alex Felton | Oct 2, 2019
Richard Hollander | Oct 2, 2019

Any day as long as you are one of the first 15 people in line is what I was told from someone who works in that office on Lewis.

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what was the octagon restaurant on belvidere and Lewis in 50's and 70's

Donna Lenz | Oct 2, 2019
Darlene Johnson | Oct 2, 2019

Who knows? I'd Google it. Was born in 60s. I don't recall any restaurant on Belvidere & Lewis. There was Obie's buffet on Green Bay & Belvidere where the OTB is...

When can i change me insurance provider

Dollie Wilson | Oct 2, 2018
Samantha Arevalo | Oct 2, 2018

Only once a year. They will send you a letter in the mail stating it is that time when your allowed to. Letter is usually sent three months prior to open enrollment

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I am moving to Zion how do I change my address ?

Deborah Rogers | Oct 2, 2018
Karen Meeks | Oct 1, 2020

Just call them??! That's a JOKE! They don't answer the phone or return calls! I've been waiting 3 months for return calls! Get there early because lines are LONG!!!

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