KOHLER Signature Store by Moore Supply

Jonathan Pajouh

What can I say other than delays, terrible communication, missing items from shipments, broken items being shipped and having to through third parties to only have the replacement items be shipped out arriving broken as well. You would expect that purchasing it from them directly you could avoid all of these things but nope. Once you've paid for everything the customer service goes to trash. Very unprofessional. Read the other negative reviews on the page. It all makes sense now, even though we were hoping this wouldn't be the case for us.

doug dingman

I can not offer enough praise for our sales rep Doug Cross from the Kohler Signature Store, in Dallas, TX. He went above and beyond what was expected with customer service and any issue that came up. The type of service that we received was reminiscent of days of the not to distant past when people would listen to your needs and help you. His professionalism is amazing! Thanks again Doug hope to see you soon for our next job.

Eleni Paparoannou

I'm getting a house built & wanted some help navigating through the store..My goal was to make a decision on a tub,sink, shower, faucets and cabinets for 3 bathrooms, i felt unwelcomed. One person acknowledged me, but she was a trainee. At some point, she asked a gentleman for clarity on Information I needed..I attempted to eleborate for further assistance & he completely ignored me. I'm assuming he's a manager. I'm writing this review,, because I don't want anyone else to feel the way I felt today. It was SAD! I'm hoping this review soften this man heart to want to be @ a minimum humane.

Janet von Kohn

If you've ever done any remodeling, you know it can be stressful and never goes the way you expected, particularly when supply chain causes delays. Barbara, was very helpful in choosing replacement faucets that met both our preference and the timeline. We will definitely be going again for the next project and know that the assistance we receive will be knowledgeable, considerate and thoughtful.