Navy Federal Credit Union

Britt Britt

I am leaving this review because I’ve been in the drive thru for an hour. Each car literally waits to be serviced at least 20 minutes each and once you get in line you can’t leave because the way the location is set up you are pretty much stuck once you get in line and the parking lot is so full as well so it’s obvious they move slow inside as well. I will never come back here. I’ve been to banks that move much faster and still thoroughly do their job.

Michael Johnson

The worst service ever I was just there I called in advance to make things run smooth when I got there I went to the front help desk she was so helpful then when I got to the bank cashier she was all over the place she took 15 minutes just to give me my change. Then she informed me that I would have to get back in line to have to see someone else to fix my problem which was so sad that I would have to go through another waiting process all this just to reopen my account. It reminded me way I let this account close the service is poor. So then I went back to the help desk to ask her what should I do because I didn’t want to wait anymore because I had my kids with me my baby which is 13 months and cannot wear a mask she then informed me to call the number on the card she gave me and I did. When I called the number they informed me that they couldn’t help me because the birthdate on file was different then the one I was telling them. So this means when I open my account alone time ago the agent at the bank put the wrong birthdate in the system all these mistakes. At this point I don’t even want a bank account with that bank anymore. I went with Bank of America they always treated me good.

Taneya Monese

Kendra was very helpful, professional and greeted me the moment I walked in. The time spent here was less than 7 mins. Thank you so much

Kiara Natay

I frequent this Navy Federal often and there’s always something, but today was my breaking point. After sitting in the drive-through line for over 15 minutes- I got to the front to be told that I could not receive coins, I need to go inside… that’s fine I asked to receive the bills that I requested and was told no (don’t really understand the story behind that but OK). So I inform her that I am on crutches and ask if someone could meet me at the front because I don’t want to be denied- she tells me no so I ask for just the bills and no coins so I can at least have that, she tells me no again. I park my car and I hop to the door and I’m told that I can’t come inside [when she just told me to come inside] I let them know that she just told me from the drive-through that I sat in for 15 minutes to come inside and security says “well I can’t let you inside”. Luckily, Jason addressed my concern and went and confirmed the story with her came back took my needed docs and got what I needed. I’m overall done with this Navy Federal, the customer service is usually trash and overall bad customer service can ruin any business.