SERVPRO of Northwest and Northeast Cincinnati

Category: Water damage restoration service in Cincinnati, Ohio

Address: 2115 Schappelle Ln A, Cincinnati, OH 45240, USA

Phone: +15135413200

Opening hours

Sunday: Open 24 hours

Monday: Open 24 hours

Tuesday: Open 24 hours

Wednesday: Open 24 hours

Thursday: Open 24 hours

Friday: Open 24 hours

Saturday: Open 24 hours

Reviews

Dianna Bredestege

Sep 11, 2022

Can’t even tell my ceiling fell out! Christy is amazing! Great cleanup and construction crews! Like it never even happened!

mark dooley

Jan 15, 2020

They take the worry out of your troubles. Fast speedy service courteous and knowledgeable people.

Hes WellFit

Jan 3, 2020

I might as well did the work they claim they did myself, well actually I did finish the work they started. Very poor communication, poor management staff and never follow up on phone call, text or emailπŸ‘ŽπŸ½

Chas K

Sep 6, 2019

I wish I had an option to select 0 stars for this company. Do not waste your time with this company. See other 1 star reviews. Their fangs came out when something went wrong. This company was very nice and friendly during their water mitigation process but completely different when there were issues with their work. For my aunt's house water flooding mitigation, they finished their job and left the basement wood frames wet which then caused severe warping on the wooden panels throughout her entire 400 sq ft basement. Servpro blamed the company that had finished up my basement and continued their no fault stance. The company that finished my basement stated that Servpro was completely at fault as they did not dry up the wood frames properly. Now there is also mold growing in her basement. So I spent over $200 of MY OWN MONEY to get an independent assessment and it clearly pointed out that Servpro did not properly dry up the wood frames and was at fault for causing severe warping to the wood panels. Even with this independent assessment, Servpro denied their wrong doing and would not own up to replacing my wood panels. Oh by the way, this took over 2 months as they took their time to assess and only assessed under pressure from my insurance agent. In the meantime, my aunt is waiting for resolution before she can put her house back on the market for sale. Complete disregard for their customer's well being. No way to run an operation. This has been an awful 2 months trying to help my aunt. As Servpro will not own up to their fault, I will be pursuing legal actions although it will be very costly for my aunt. Hope this post helps. Do not go with Servpro unless you enjoy pulling your hair out. Among many examples of not admitting fault, this one is the best. You will get a good laugh out of this one. My aunt's basement has wood frames (6 to 8) in the middle of her basement that separates the living and storage areas. Servpro's top supervisor came out to assess with me there as well. He measured those wood frames for wetness and showed dryness at the base of the wood frames and wet near the water line marked with water stain. His conclusion was that there could have been additional water damage that could have caused wetness in the middle of the wood and not at the base of the wood. WOW!!! I know i am not a mitigation professional but my common sense tells me that it would be nearly impossible to have wet wood in the middle of the wood frame when it's dry at the base. I did not realize that water can float in air and damage just the middle of the wood with flood water stain and not cause wetness at the bottom.

Thanks! Your review is awaiting moderation.

Questions & Answers

What insurance companies do you work with?

SERVPRO of Northwest and Northeast Cincinnati | Aug 2, 2022
SERVPRO of Northwest and Northeast Cincinnati | Aug 2, 2022

We work directly with all insurance companies to help eliminate customers having to act as a middle man. Our goal is to make the restoration process as seamless as possible. We are also a preferred vendor with State Farm.

Do I have to throw away things if my home floods?

SERVPRO of Northwest and Northeast Cincinnati | Aug 2, 2022
SERVPRO of Northwest and Northeast Cincinnati | Aug 2, 2022

Our team specializes in contents restoration, meaning we aim to restore your salvageable belongings after a fire or flood. Some things like food and medication are always advised to throw away after a fire.

What certifications do you hold?

SERVPRO of Northwest and Northeast Cincinnati | Aug 2, 2022
SERVPRO of Northwest and Northeast Cincinnati | Aug 2, 2022

Our franchise is certified by the IICRC. For a full list of our certifications, visit our website.

How much does the ERP cost for my business?

SERVPRO of Northwest and Northeast Cincinnati | Jun 3, 2022
SERVPRO of Northwest and Northeast Cincinnati | Jun 3, 2022

It’s at no cost to you.

What is an ERP?

SERVPRO of Northwest and Northeast Cincinnati | Jun 3, 2022
SERVPRO of Northwest and Northeast Cincinnati | Jun 3, 2022

An ERP is an Emergency Response Plan.

Where are you located?

SERVPRO of Northwest and Northeast Cincinnati | Jun 3, 2022
SERVPRO of Northwest and Northeast Cincinnati | Jun 3, 2022

We are located in Cincinnati, OH and service the greater Cincinnati Metropolitan area.

How much are estimates?

SERVPRO of Northwest and Northeast Cincinnati | Apr 4, 2022
SERVPRO of Northwest and Northeast Cincinnati | Apr 4, 2022

Estimates are free. We provide estimates for water damage, fire damage, remediation, Covid-19 cleaning, decontamination and other cleaning projects. An on-site inspection may be necessary. Please contact us for more information.

Do you accept insurance?

SERVPRO of Northwest and Northeast Cincinnati | Apr 4, 2022
SERVPRO of Northwest and Northeast Cincinnati | Apr 4, 2022

Yes, we accept all insurance claims. Each of our clients who uses an insurance claim is assigned a Project Coordinator to help them process their claim from start to finish.

Did ServPro ever do roofing?

Accounting COL | Oct 2, 2019
NW SERVPRO | Oct 2, 2019

Hello - Thanks for your question...SERVPRO of Northwest Cincinnati provides emergency roofing services such as installing roof tarps, tree removal, etc. Our crews specialize in temporarily securing the site until permanent repairs can be made to help avoid additional damage to the building.

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places