SERVPRO of Northwest and Northeast Cincinnati

Dianna Bredestege

Can’t even tell my ceiling fell out! Christy is amazing! Great cleanup and construction crews! Like it never even happened!

mark dooley

They take the worry out of your troubles. Fast speedy service courteous and knowledgeable people.

Hes WellFit

I might as well did the work they claim they did myself, well actually I did finish the work they started. Very poor communication, poor management staff and never follow up on phone call, text or email👎🏽

Chas K

I wish I had an option to select 0 stars for this company. Do not waste your time with this company. See other 1 star reviews. Their fangs came out when something went wrong. This company was very nice and friendly during their water mitigation process but completely different when there were issues with their work. For my aunt's house water flooding mitigation, they finished their job and left the basement wood frames wet which then caused severe warping on the wooden panels throughout her entire 400 sq ft basement. Servpro blamed the company that had finished up my basement and continued their no fault stance. The company that finished my basement stated that Servpro was completely at fault as they did not dry up the wood frames properly. Now there is also mold growing in her basement. So I spent over $200 of MY OWN MONEY to get an independent assessment and it clearly pointed out that Servpro did not properly dry up the wood frames and was at fault for causing severe warping to the wood panels. Even with this independent assessment, Servpro denied their wrong doing and would not own up to replacing my wood panels. Oh by the way, this took over 2 months as they took their time to assess and only assessed under pressure from my insurance agent. In the meantime, my aunt is waiting for resolution before she can put her house back on the market for sale. Complete disregard for their customer's well being. No way to run an operation. This has been an awful 2 months trying to help my aunt. As Servpro will not own up to their fault, I will be pursuing legal actions although it will be very costly for my aunt. Hope this post helps. Do not go with Servpro unless you enjoy pulling your hair out. Among many examples of not admitting fault, this one is the best. You will get a good laugh out of this one. My aunt's basement has wood frames (6 to 8) in the middle of her basement that separates the living and storage areas. Servpro's top supervisor came out to assess with me there as well. He measured those wood frames for wetness and showed dryness at the base of the wood frames and wet near the water line marked with water stain. His conclusion was that there could have been additional water damage that could have caused wetness in the middle of the wood and not at the base of the wood. WOW!!! I know i am not a mitigation professional but my common sense tells me that it would be nearly impossible to have wet wood in the middle of the wood frame when it's dry at the base. I did not realize that water can float in air and damage just the middle of the wood with flood water stain and not cause wetness at the bottom.