T-Mobile

Brigitte Barton

This TMobile location is great. Some of the others have poor customer service but this one is wonderful.

Wyeth Ervin

I was having an awful day today, dealing with my mother's phone and trying to get her service up and running with another carrier. I'd had enough of their lackluster service and said to heck with them, I'll just add mom onto my plan. I hit this T-mobile store, my store, and was immediately helped by Cynthia. She was an absolute rockstar and pleasure to work with. She got me what I needed, and more, and then we went to work porting Mom's phone number. The nightmare that ensued was crazy and absolutely no fault of T-mobile or Cynthia. It took about 3 hours and numerous phone calls to my Mom's original carrier. Cynthia had to go to lunch before we got it done and handed me off to Rebecca who was rockstar number 2. They both were incredibly diligent in their efforts and crazy patient dealing with the other rinky dink carrier. Gold star...heck...5 gold stars.

Dana I

Great service!

RedBullKC

Almost always have wonderful experiences, until the last couple visits! I truly understand the "supply and demand" and the "volume of sales" for a corporation to continue to grow! But, the T- Mobile message of customer service and "helping" the customer with an issue has evolved to "I can't do anything, you need to buy a new device!" 🤔 It's all about them selling you a brand new phone, new contact! It disappoints me to have to even visit their store! I'd probably visit a different location, because this is the norm! The building is clean, plenty of staff, although they turn over quite quickly, and no bathroom available!