Hertz Car Rental - Gladstone - North Oak HLE

Felicia

Awful location. Rented at this location and dropped my keys off in the drop off box at the end of my rental on a Sunday to avoid a second trip of having to drop the car off the next day. After a couple days, I noticed that I had not gotten an email receipt when they close out the reservation and needed to submit the receipt to my work as this was a business trip. I called the store to inquire why and they told me that I had not yet dropped the keys off. After explaining that I already dropped the keys in the box, and to check the box again, I was essentially accused of lying. I also noted that it would make absolutely no sense to lie as the car was obviously parked in the Hertz parking lot? They then seemed to have magically found the keys without any apology. Would advise to not use the drop off box and to avoid this location at all costs.

Hasan Ali

I just received a call from Hertz 10mins before going to pickup the car that I booked with Hertz 2-3 weeks ago. They informed me that they do not have any cars available and to figure it out on my own. Because of that, I had to cancel and book with Avis (costing me triple the cost). I had to reschedule my meeting that I had planned which messed up the entire business schedule. My recommendation would be to never book with Hertz - especially at this location. This is the 2nd time that this has happened to us. The first time we figured was just a one off, but this time, it's unacceptable and has cost me out of pocket. Everyone should be aware before booking with Hertz. I would give 0 stars if I could!

AJ Palmateer (Ïthika Cerise)

Literally the best place to rent a car from. I hope corporate reads the reviews because John was amazing. We had a scheduling conflict and he solved it instantly! He also made AMAZING reccomendations for what we could do in KC! Thank you John! We WILL BE BACK!

Anita Cammisano (Nita)

Got a great car at a decent price. I believe I've way rentals should be a lot less though ask the companies seen to charge double? My overall experience was as expected, Smith and easy to my rental call was ready to go! Thank you