European Wax Center

Rosemary Benguria

I totally recommend this location. Adriana was amazing! The staff was very friendly and the location is very clean.

Jennifer Correa

Annie was amazing. Have great conversations with her and she’s very professional

Maureen P

Amazing The girls at the front desk were sweet

Janet Del Corro

I’ve been a customer of EWC in Hialeah for about four years now and have never had any concerns. More recently, I've been waxing my eyebrows with a specialist named Cynthia and am always very happy and satisfied with my eyebrow shape after my appointments. Unfortunately, Cynthia was unavailable for a last minute appointment on May 21st and I decided to book with Patricia, who is the location's wax manager. I explained to her that I wanted my eyebrows to be left as thick as possible. At the appointment, my eyebrows were very grown out as I hadn't had them waxed in over two months (my last appointment was March 19th with Cynthia). Patricia asked me, in Spanish, what I wanted, and I told her I wanted to clean them up and give them "forma," which I understood as the Spanish word for "shape." After my wax, I briefly looked at myself in the mirror and was worried about what I saw, but my eyebrows hadn't been brushed and I felt embarrassed to overanalyze them in front of her so I thanked her and hurried out of the room. I checked out with one of my wax passes (I had previously purchased a 12 wax pass), left $5 tip, asked the front desk girl for a spoolie, and left the location. As soon as I got into my car and brushed my eyebrows I realized that Patricia had overwaxed my eyebrows. The tails were too thin, there were gaps within the eyebrows themselves (from over-cutting length), and the eyebrows were uneven. I immediately contacted the front desk, expressed my dissatisfaction, and asked not to be charged for a wax pass since I was unhappy with the end result and I felt like Patricia didn't listen to what I really wanted. Patricia called me back and she seemed very defensive. She said that I asked for "forma" and that that's why she thinned out the tail end of the eyebrows. I explained to her that I used the same terminology when I went to my appointments with Cynthia and had never had an issue. I told her I didn't understand her defensiveness and she assured me she wasn't being defensive, she was simply responding to my concern, and that she didn't think that because I was a customer complaining, she simply had to "listen to the customer and stay quiet without responding," (I am translating, as the entire conversation was in Spanish). I thanked her, and explained that regardless of what she understood, I was still a dissatisfied customer and I didn't think I should be charged a wax pass seeing as how I was unhappy with the end result. She said she'd speak to the owner and let me know their decision by Monday, May 23rd. Monday, May 23rd, I received a call from a front desk clerk to let me know Patricia had spoken to the owner (Kirenia) and I had been denied the reversal of the wax pass because I asked for "forma." I have never once complained, in the past three to four years of being a loyal European Wax customer, having purchased multiple wax passes ranging from eyebrow waxes to Brazilian waxes, of poor service or dissatisfaction with one of my services. I’ve taken my time to write this review because I was hopeful that the owner would help me find a suitable resolution to this matter, but wrote the owner an email and never received a response. I honestly think that the denial of a suitable resolution boiled down to one thing: ego. Patricia’s ego was bruised because I indicated that a different wax specialist did a better job of waxing my eyebrows than she did. But what is the most disturbing and speaks volumes of the terribly ill (and unintelligent) management of this location is that they were willing to lose a loyal customer for a measley $20. STEER CLEAR OF THIS PLACE