Enterprise Truck Rental

Clayton Davis

Customer service is great, if they don't have what I need they do there best to try and find it for us. They have stayed late after they were supposed to be closed for day because I was getting there late, they never complain.

ArmyNavyVeteran ArmyNavyVeteran

Update They were already $200 cheaper than anyone else in town. So I gave it another Shot. Not that I was given a discount or any encouragement from management, It's simple economics and self serving. I was expecting to add to "nightmare" but didn't. Reserved online. And trusted it the Web site and Called the morning of the reservation. Van was there and confirmed reservation. Went as it should have a 2 week ago. Nice van great gas mileage. 10 speed transmission really works! Enterprise has redeemed itself but I can't give 5 stars. 4 Should suffice Nightmare I have a confirmed reservation for a Van that I booked through Enterprise rent a car website. I was unaware that Enterprise would have two locations. Rent a Truck and Rent a Car. I made the reservation on Rent a Car. So This morning a friend dropped me off at the agency. I was then referred to the Rent a Truck Agency "Couple of block away." They were busy with other customers, but verified my reservation and directed me to walk down the street. So I walked not 2 Blocks, it's 2.1 Miles away. After my brisk walk I arrived at the Truck rental yard. Only to find, No Van. Couldn't the Rent a Car have told me before my truck? Rent a Truck, claimed to have called about my reservation but didn't leave a message nor did they email me the fact that they didn't have a van. I booked and confirmed via email, cancelation should also include an email. Rent a Truck made no concession to resolve the problem. I then recalled my friend to pick me up and take me back to the Rent a Car agency. I wanted to let them know of my situation and that it is not a couple of blocks away. Doing my best to remain calm, I explained my situation. In an attempt to help, they were nice enough to rent me a 15 passenger van. I naturally assumed the seats folded forward or could be removed to pack the furniture. I would be late but could still make my appointment. There was an additional charge of $40 For the van. I acquiesced and accepted the additional charge. Upon arriving home to load the furniture, I discovered that the seats don't fold down and the release handles for the last row of seats was missing the handle to remove them. Exasperated by my misfortune, I surrendered to the situation and decided to return the van. Even if the seats came out the additional time required would no longer allow me to make my appointment. Inconveniencing my friend one more time, They followed me back to the agency to return the van. I would just give up on the delivery alltogether & return for a refund. I drove the van less than 8 miles and had it for less than an hour. So just to add icing to the S$%# Sandwich I was eating, I was charged a $25 fee. I have rented many cars from Enterprise and even wrote a review on Google attesting to the great service I had received. Rating them Five Stars. There were multiple junctures, my problem could have been resolved. An Email from Rent A Truck, Prior to my departure this Am. Notification when verifying my reservation at the Rent A Car, that no truck was available. Saving me the 2 mile walk. Offer from Rent a Truck to offer an alternative vehicle. Having knowledge that the seats can't be removed for use as a cargo van. As it was my clear intention was to move furniture rather than people. Failure on such a magnitude, that I was forced to cancel my delivery altogether. Make this right Enterprise.

Susan Brunner

Two excellent experiences with staff at the Santa Maria offices of Enterprise Truck Rental over the past couple months. I found it most refreshing to be treated like valued customer rather than like a middle-aged, 5-foot/2-inch tall female customer renting a 24-foot stakebed with Tommy rail gate lift... No questions, no trying to talk me into a smaller vehicle, no unsolicited advice. Enterprise staff gave me succinct instructions as to the lift mechanism, handed me the keys and I was off. 2 minutes later my female co-worker and I decided that we gotta get us one of these! Awesome truck, comfortable and fun to drive with a killer lift! My 85-year old mom rented the high-roof cargo van last month. Enterprise conducted business with her as if she were a 45-year old male contractor who rented from them regularly ... all straight-forward business with apt respect. Have rented several box trucks from other local agencies in the past. I would no longer consider renting from anyone other han Enterprise! Great prices, great vehicles, great service!

Rarig Ross

Rosanna, Erik, and Antoine are all excellent employees! I call ahead/reserve and rent trucks regularly from this location for my business and they make my experience very nice. I refuse to work with any other company but Enterprise now...Thank you all for making this process streamlined. 5/5 stars, 110% customer service.