Chase ATM

Montana South

The ATM froze up on me last night, stole my money, and my card was stuck in the machine. I waited for over half an hour trying to figure out how to get ahold of someone. I didn't see a number on the ATM to call. When my mom put me on a three way with the Chase customer service line the call ended because CSRs are unavailable after 5. 😒. After realizing nothing else would work, I locked my card and left. To my luck, someone found my card stuck in the machine this morning and found me on Facebook. She happens to be friends with someone I work with, who also reached out. Now that I'll be getting my card back today, I'm trying to get ahold of the bank to try getting my money and no one is answering. I've called about 15 times in less than half an hour. This is not professional. This is laziness.

Dakota Taylor

Jessi B. is friendly, professional, & knowledgeable. I walked into this branch location to update my account and she was so pleasant to work with! They were short staffed during my visit, however while working with Jessi and overhearing the other tellers you would have never known. They were all very pleasant from the minute I walked in the door. Thank you for the great customer service!

Sonya Nsiiro

Chase is horrible. The branch manager at this specific branch (US 31 & County Line)seems to take pleasure in providing as much information as possible about how Chase cannot provide any customer service. Terrible. I am so glad I closed my personal account with them. If I could rate them zero stars I would.

Jennifer Maki

They will not answer the phone. I’ve called MULTIPLE times, but no one will answer the phone. I just left this location and they would not provide notary services for my mom. My mom has been a customer with them for a while now. We are seriously considering switching banks. Save yourself the hassle, bank elsewhere.