Neptune Society

Category: Cremation service

Address: 100 NW 70th Ave Suite 140, Plantation, FL 33317, USA

Phone: +19543712185

Opening hours

Sunday: Open 24 hours

Monday: Open 24 hours

Tuesday: Open 24 hours

Wednesday: Open 24 hours

Thursday: Open 24 hours

Friday: Open 24 hours

Saturday: Open 24 hours

Reviews

Denise Robbins, Realtor

Sep 30, 2022

I filled out the postcard I received from the Neptune Society and got a phone call very shortly afterward. I spoke with Lynn Reakes. She is a pre-need advisor. She is knowledgeable, sympathetic and kind. My experience was very fulfilling.

Richard Hughes

Sep 30, 2022

Our meeting with Tina Duarte was simply a pleasure! She was highly professional, courteous and informative concerning what we needed to know about Neptune's products and services. Check with her first if cremation services are needed by you.

patrick cello

Sep 29, 2022

We had a very comforting and informative information session with Lynn Reakes, Pre-Need Advisor. All of our questions were thoroughly answered and many others that we had not thought of were also brought up for consideration and answered. At no point did we feel pressured and we did end with a profound sense of relief and of being prepared. We highly recommend the Neptune Society just as we were highly recommended to it by others. Ask for Lynn Reakes. She is excellent.

John Bourassa

Sep 29, 2022

I am the estate executor of my long time bestie of 30 years. 12 years ago, he pre-arranged his final event by choosing the Neptune Society of Fort Lauderdale/Plantation. He passed away this month of September of 2022. I alerted the Neptune Society office and within a few hours they immediately began to execute the process of all the arrangement directives given by my friend. I was highly impressed by their caring and effective diligence in this matter. If you choose to be cremated, I highly recommend them.

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Questions & Answers

Do they accept walk-ins?

Neptune Society | Sep 30, 2021
Neptune Society | Sep 30, 2021

Yes! You can come by any time on our regular hours of operation (8:30 AM - 5:00 PM), to speak to us if you have any questions or are interested in learning more.

Do you have a package deal to purchase multiple cremation packages?

Neptune Society | Sep 30, 2021
Neptune Society | Sep 30, 2021

We do offer incentives for companion purchases.

What services does Neptune Society offer?

Neptune Society | Sep 30, 2021
Neptune Society | Sep 30, 2021

We offer prepaid and immediate need cremation services.

Can I get specific desires of my loved one who may pass away soon?

Neptune Society | Sep 30, 2021
Neptune Society | Sep 30, 2021

Yes, we encourage everyone to preplan and that includes specific options for memorialization and celebrations of life https://www.neptunesociety.com/a-loved-one-may-pass-away-soon

Is it possible to get some of my loved ones cremation remains and put into a piece of jewelry?

Neptune Society | Sep 30, 2021
Neptune Society | Sep 30, 2021

Yes, we offer jewelry, urns, art glass and other keepsakes for cremation. You can see many of the options in person in our offices and/or see a number of the selections at this link: https://www.neptunesociety.com/merchandise

Will Neptune Society assist with US veterans?

Neptune Society | Sep 30, 2021
Neptune Society | Sep 30, 2021

Yes, please check out our complete guide for all veteran cremation benefits https://www.neptunesociety.com/veteran-cremation-benefits

how much does basic cremation cost

vincent fernandez | Oct 1, 2018
Neptune Society | Sep 30, 2021

Hello Vincent, costs vary on a number of factors such as location, memorialization options, travel, etc. It is best to contact our office for an immediate quote.

IS MY MEMBERSHIP ACTIVE?

Angelo Molina | Sep 30, 2021
Neptune Society | Sep 30, 2021

Hello Angelo, please contact us via our customer service form at https://www.neptunesociety.com/customer-service or call us at 1-800-637-8863 to have your account confirmed. Thank you.

Does a funeral director need to be involved with handling the ashes?

Neptune Society | Sep 30, 2021
Neptune Society | Sep 30, 2021

A funeral director does not need to handle the ashes. Usually they are provided to the loved ones for a scattering, burial, keeping at home or a number of other options.

What signatures are needed for a cremation?

Neptune Society | Sep 30, 2021
Neptune Society | Sep 30, 2021

A death certificate and cremation permit must be signed prior to cremation. Any delays may be out of our control, but Neptune Society walks you through every step, helping and guiding you through the process

Will Government Benefits cover the cost of cremation?

Neptune Society | Sep 30, 2021
Neptune Society | Sep 30, 2021

Neptune Society helps families navigate government paperwork and determine available military and Social Security benefits for cremation costs.

Does Neptune Society also handle the death certificate for the family?

Neptune Society | Sep 30, 2021
Neptune Society | Sep 30, 2021

Yes, we handle the death certificate and copies of the certificate as needed.

How do I change the location of my remains?

Neptune Society | Sep 30, 2021
Neptune Society | Sep 30, 2021

Please follow the link below and choose the option "Manage my Account". This will help you with your concern or you can always call our customer service team and they will be more than happy to make this change for you https://www.neptunesociety.com/customer-service

What is the cost for a simple cremation?

Neptune Society | Sep 30, 2021
Neptune Society | Sep 30, 2021

Our costs vary based on location, memorialization options, travel plans, etc, so it is best to contact an office for an immediate quote at https://www.neptunesociety.com/request-information or our Customer Service team

I recently got a new credit card. How can I update my CC information?

Neptune Society | Sep 30, 2021
Neptune Society | Sep 30, 2021

You can update your payment information under 'Manage My Account' at our customer service page: https://www.neptunesociety.com/customer-service

How can I go online to see my current payment plan for Neptune Society cremation?

Neptune Society | Sep 30, 2021
Neptune Society | Sep 30, 2021

You can see your account information under 'Manage My Account' at our customer service page: https://www.neptunesociety.com/customer-service

Are you open nights and weekends?

Neptune Society | Sep 30, 2021
Neptune Society | Sep 30, 2021

While our physical offices are only open during the weekdays, we are available 24/7 via phone or our online cremation planning https://plan.neptunesociety.com/

I do not have a copy of my contract with Neptune Society. Can you supply me with a copy?

Neptune Society | Sep 30, 2021
Neptune Society | Sep 30, 2021

Please contact our Customer Service team and they will be more than happy to assist you with a copy of your contract.

Does Neptune Society offer any refunds to get my money back?

Neptune Society | Sep 30, 2021
Neptune Society | Sep 30, 2021

We do have a refund policy in place for every contract purchase. Please feel free to contact our customer service department for more questions or concerns

When the death occurs do we call the Neptune Society or the local funeral director?

Neptune Society | Sep 30, 2021
Neptune Society | Sep 30, 2021

Simply call your local Neptune Society office and our staff will assist.

For a customer with a prepaid plan, how do you deal with unexpected deaths while traveling overseas?

Neptune Society | Sep 30, 2021
Neptune Society | Sep 30, 2021

As long as you have the travel protection plan as an addition to your purchased package, you are covered nationwide and worldwide with our service. For a better explanation and more details please contact our customer service team any time

When I pass away, who and where should someone call to have me picked up?

Neptune Society | Sep 30, 2021
Neptune Society | Sep 30, 2021

Have someone call our toll free line and they will take care of everything

How long do I have to wait before receiving the ashes of a deceased person?

Neptune Society | Sep 30, 2021
Neptune Society | Sep 30, 2021

This can vary depending on a number of factors such as what state you live in, how long the medical examiner takes to sign a death certificate, etc. The average total time is between 7 and 10 days.

How soon after taking the body do you need an urn?

Neptune Society | Sep 30, 2021
Neptune Society | Sep 30, 2021

We provide a variety of urn options including temporary urns that will allow you time to decide on an urn of your choice. Check out our complete catalog here https://www.neptunesociety.com/merchandise

Can you still donate organs prior to cremation?

Neptune Society | Sep 30, 2021
Neptune Society | Sep 30, 2021

Yes, you can still donate organs prior to cremation. We coordinate with all Tissue Banks. However, most organ donations take place at the medical facility where the death occurs, and the hospital arranges for the donation before turning over the deceased to us for cremation

If I’m cremated by Neptune Society, can I arrange for ashes to be placed in a cemetery? Or do I need to arrange through that cemetery?

Neptune Society | Sep 30, 2021
Neptune Society | Sep 30, 2021

Yes, we will work with any cemetery for placing ashes

How is it handled if I prepay for a cremation through Neptune Society but die in another city/state/country?

Neptune Society | Sep 30, 2021
Neptune Society | Sep 30, 2021

We do have travel options that cover anywhere in the world

Do they do pet cremation services?

Neptune Society | Sep 30, 2021
Neptune Society | Sep 30, 2021

Unfortunately, we do not provide any pet cremation services

Would they send my ashes to my family in another state?

Neptune Society | Sep 30, 2021
Neptune Society | Sep 30, 2021

Yes, we have travel options that cover nationwide.

Do they provide veteran cremation benefits?

Neptune Society | Sep 30, 2021
Neptune Society | Sep 30, 2021

Through the Veterans Administration, veterans may be eligible for the following benefits: $300 reimbursement towards your cremation service, free headstones or markers in granite, marble, or bronze, and presidential memorial certificates

What urns do they have available?

Neptune Society | Sep 30, 2021
Neptune Society | Sep 30, 2021

We have a wide range of beautiful and unique urns. You can check out our catalog here https://www.neptunesociety.com/merchandise

How do I report a change of address

Niurca Valdes | Sep 30, 2021
Neptune Society | Sep 30, 2021

Hello Niurca, Thank you very much for reaching out to us. Please feel free to reach out to our Customer Service team at 1-888-624-3310 as they will be more than happy to assist you. Take care.

Do you provide services for disposing of ashes in the ocean?

Bay O'Leary | Sep 30, 2020
Neptune Society | Sep 30, 2020

Hello Bay, Thank you very much for reaching out to us. Yes, we do offer Scattering at the Sea services. Please feel free to contact our office directly at 954-771-3270 for more information. Thank you for your time.

how can I find out the balance of my account

Rose Litwin | Oct 1, 2019
Neptune Society | Oct 1, 2019

Hello Rose, Thank you very much for reaching out to us. Please contact our Customer Service team at 888-624-3310 as they will be more than happy to help you with your balance inquiry. Again, Thank you for your time and take care.

Need to know what the obituaries online are like. What should they contain in them? Is there a template of one, or an example to see?

Shirley Lloyd | Oct 1, 2019
Neptune Society | Oct 1, 2019

Hello Shirley, here's a quick help listing from our website: https://www.neptunesociety.com/ask-a-funeral-director/what-should-i-put-in-an-obituary Also, feel free to reach out to any of our offices (just call or stop in) for more help: https://www.neptunesociety.com/locations

Read More

My Grandparents were cremated. Their wish was to have ashes spread in Lake Cuomo in Italy. I live in Florida and can't afford to get there. What are my options?

Vince Delaney | Oct 1, 2018
Neptune Society | Oct 1, 2018

Hello Vince, unfortunately, due to company policies and country regulations we are not allowed to mail cremated remains out of the country or overseas. However, we would suggest reaching out to a friend or family member who may be able to travel with your loved one. Additionally, the Italian American Club where you live may be able to provide you with some assistance here. If you have any other questions or concerns do not hesitate to reach out to our customer service team at 888-624-3310.

Is this plan transferable? My mother does not want to be buried at sea or cremated?

Open Mind | Oct 1, 2018
Neptune Society | Sep 30, 2021

Hello, yes, in most cases plans are transferrable.

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