Pilgrim Roasters

Melissa Horowitz

I love this place, all of their coffees are great, iced, espresso, filter, pour over, you can't go wrong. They're all better than I can make at home and I have all the right equipment. More recently though, I've decided to take a break. I had been going to Pilgrim pretty regularly and been getting kinda annoyed that they didn't seem to have a loyalty program and I was spending $5 each time I went. I finally asked about it and it turns out they do indeed have a loyalty program, but don't really advertise it. I was thrilled to find this out, but I really struggle with their execution of the loyalty program. It almost seems they're half hearted about the whole program. First off, they don't advertise it on any board in or outside the store. Secondly, after you buy a coffee they do not ask if you have a loyalty card to be stamped. Meaning, I have to remember to ask every single time for them to stamp my card. Thirdly, there's been times when I have forgotten to ask for the stamp and later come back that same day (today it was an hour after) or the day after to ask for my stamp and I am told no, it's a 'use it or lose it situation' where you have to remember to ask as you are completing your transaction. This is all pretty frustrating. I'd actually almost rather they scrap the loyalty program than have such specific rules about its execution. It's honestly really frustrated me given how frequently I go and spend at least $5 each time on coffee. I feel like I am being nickle and dimed for a loyalty card stamp. So, in summary, great coffee but I've recently had multiple poor customer service experiences related to the loyalty program that I am actually going to stop going for a while.

Val Hoffman

I’ve tried many different drinks here and they always seem a bit off. Staff is very friendly. Best to get whole beans and make it at home. Good set up for people who would like to get out of the house and work/study remotely

Ari L.

Locally owned coffee shop nice people working there friendly coffee is tasty recommended!

rakma mehra

Iced latte with oat milk Coffee - 8/10 - not too strong which is something I personally prefer. The nodes of the coffee were not that noticeable. But a nice place with a chill cafe ambience which was something I loved. Only for one coffee spent almost - 9 dollars as it was oat milk, but overpriced as compared to other cafe’s. Their personal space could have been a little more clean and would look more attractive to customers enjoying their cafe.