New Hope Integrated Behavioral Health Care

Category: Addiction treatment center in Marlboro, New Jersey

Address: 80 Conover Rd, Marlboro, NJ 07746, USA

Phone: +18007054673

Opening hours

Sunday: Open 24 hours

Monday: Open 24 hours

Tuesday: Open 24 hours

Wednesday: Open 24 hours

Thursday: Open 24 hours

Friday: Open 24 hours

Saturday: Open 24 hours

Reviews

Rob Berls

Sep 30, 2022

If you have any medical issues other than addiction DO NOT GO HERE. Food: Its a grade above dog food. They mask the horrible quality by making everything spicy. There is one hot meal option per meal time and if you couldn't eat that you were out of luck. The kitchen staff did not wear gloves, masks, or hair nets. They were constantly nasty and looked down upon the residents. Staff: Most of the staff is alright but don't care nor deal with any issues that arise. Piccarri talked about being humble and having respect. Yet, he showed no humility nor respect to any of us "clients". He even denied me my medication at times. Rooms: You are given one very flat pillow and sleep on a horrible mattress. Some of the rooms have bunk beds to ensure they can fit as many people as possible. All of the rooms have a shared bathroom. Bathrooms: Pretty standard, toilet and shower with two sinks in-between. If your lucky you'll have a resident pull his mattress into yours every night to sleep on the floor and keep you up all night. The director and staff were made aware of this and did nothing to stop it. Medication: The entire time I was there they couldn't get my medicine schedule correct. It was so bad that at one point my blood pressure was 191/138. Very Not Good. 90% of the "clients" are either court mandated or using it as a secondary option to jail. Which is entertaining because it's run like a prison. The only saving grace this place had was my counselor. Dan was amazing and legitimately cared about his "clients". In summation, if you have private insurance or can afford to go somewhere else... go somewhere else!

dominic garcia

Sep 13, 2022

No one answers the phone EVERRRR

Thomas Thompson

May 12, 2022

Garbage!!!! Rude horrible staff.

Diamond D

Apr 30, 2022

I had the worst experience in my life at new hope the food, beds, and chairs are horrible. The only good things is they medical staff.

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Questions & Answers

I Want know what day I can visit a person in treatment and what hours, please...

Arlete Ferreira | Oct 1, 2018
New Hope Integrated Behavioral Health Care | Sep 30, 2021

I'm afraid that we are not allowing inperson visits at this time because of Covid-19 restrictions that are required. You can request to speak with a person in treatment by calling our main number and providing the operator with your name and the name of the person that you would like to speak with. If the person is in treatment with us and would like to return the call, it will be arranged for through their counselor. This may also include facetime through our telehealth platform.

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What are visiting hours on sundays?

Carolyn Wood | Oct 1, 2018
Katrina Bonanno | Oct 1, 2018

There is no visitation on sundays

do you accept medicaid?

Scott Snader | Oct 1, 2018
Megan Weir | Sep 30, 2020

Yes. They do.

Can I find out if someone is there

Nelson Sanchez | Oct 1, 2018
Debbie Romancino | Oct 1, 2018

No there are Laws to protect

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Can i send my boyfriend a letter there ?

Tania Martinez | Oct 1, 2018
Nikki Handlin | Oct 1, 2018

Yes. Jail mail used to be forbidden but supposedly thats not the case anymore.

Do they detox from methadone & give Suboxone or can a client come there & stay on methadone?

Stacey Lemons | Oct 1, 2018
Sarah Ronan | Jun 2, 2022

You can stay on methadone your entire stay there, however you just cannot adjust your dose while in treatment, meaning you cant raise or lower your dose during your stay. I do not think they do detox off of methadone, I'm not 100% sure about that, but I do know that they do detox (taper) you off of suboxone

Really its Christmas you cant even answer my callwhat is wrong with you people seriously this is disturbing all i wanted to know if my daughter is ok

Robbie Ann Kovacs | Oct 1, 2018
Nikki Handlin | Oct 1, 2018

Usually their only allowed 1 phone call per week, pretty sure holidays are included.

Can we smoke cigarettes or have our cell phones at all?

Rob Blithe | Oct 1, 2019
Tommy C's Cat | Sep 30, 2020

On the adult units you may bring your own cigarettes, however smoking is only allowed at designated times of the day. Cigarettes are kept by staff and given to you only at the designated times. Cigars (including little cigars, Black and Milds, etc...) are not allowed at any time. E-cigarettes or any kind of vapor device are not allowed at any time either. This is probably to prevent someone sneaking THC juices. Only allowing a sealed e-juice bottle be brought would solve that issue, however the rules were made with ignorance and apathy. (They even reccomend cigarette smokers show up with no cigarettes so they could quit there with patches.) Lolololol, clearly someone who never struggled with addiction came up with such absurdly horrendous advice. Obviously, no cigarettes, nor any other tobacco/vapor products are allowed on the adolescent unit. No cellphones are allowed on any adult or adolescent unit at any time.

How quickly can I be admitted to detox?

Yvette Fauteux | Oct 1, 2018
Frank Dymond | Sep 30, 2021

Today

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May cigarettes be sent to a patient

Mike Pallante | Oct 1, 2018
Nikki Handlin | Oct 1, 2018

Yes. Packages are sent from families that can include cigarettes.

How can someone get in there if they do not have insurance.my significant other was there twice before.he is in pretty bad shape now..i know he has called...is there a direct person i. Can speak to about his situation..he does want help

meli mel | Oct 1, 2018
New Hope Integrated Behavioral Health Care | Oct 1, 2018

Check the how do I pay for treatment section of the web site or contact our access center directly.

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Are there any beds open for a female

Kristin m | Oct 1, 2018
New Hope Integrated Behavioral Health Care | Oct 1, 2018

Call our main number and choose option 3 for our access center. They will work to help you.

Hello. My husband is a patient in treatment for severe alcoholism. He’s being discharged next Monday and I am very concerned that he is resisting recommendations such as a halfway house to continue in his recovery. Who can I speak to?

stacy ciccone | Apr 3, 2022
New Hope Integrated Behavioral Health Care | Apr 3, 2022

Thank you for reaching out. This information has been passed along to the clinical team. They will confirm that he is a client, and if a release is signed, you will receive a call from the counselor.

What is the address for sending letters to an inpatient? I’ve called twice and have not gotten a response. Thank you in advance!

Lisa Albin | Dec 4, 2021
New Hope Integrated Behavioral Health Care | Dec 4, 2021

To send to an inpatient person include: * the cllients name * the clients unit, adult or adolescent * the counsleor name if you know it * the address New Hope IBHC, 80 Conover Rd, Marlboro NJ 07746

Does new hope allow anyone on methadone?

Michael McCullough | Sep 30, 2021
New Hope Integrated Behavioral Health Care | Sep 30, 2021

Yes, we can accomodate that; call so we can get a better idea of what your objectives are. 732-946-3030 option 3.

Hello I can’t get over that this place tells people that they take patients that’s on 40 percent and the next thing is that y’all send that person to a mental hospital and never notified their love ones what happened and losing their cloths

Ronald Etheridge | Oct 1, 2019
New Hope Integrated Behavioral Health Care | Oct 1, 2019

We are very sorry to hear you had such a bad experience but we have no client history on file that fits with these experiences. It may have been at another rehab center. If you are sure it was New Hope, please call 732-946-3030 and ask to speak with an administrator.

Do you get tv in the bedroom?

Michael Russo | Oct 1, 2019
New Hope Integrated Behavioral Health Care | Oct 1, 2019

No. There is a community room with TV and Movies.

How are the rooms there? What is it like there?

Michael Russo | Oct 1, 2019
New Hope Integrated Behavioral Health Care | Oct 1, 2019

They have kind of a dorm atmosphere. Reasonably sized room for two people with a bathroom. Not fancy but comfortable.

My son is 33.but has no insurance how can I get him help before I bury him.please help me

Brenda Carr | Oct 1, 2019
KAY KAY | Oct 1, 2019

My prayers are with you

Will get your own room?

Marie Revilla | Oct 1, 2019
Bobbie Hall | Oct 1, 2019

Rooms are shared.

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What do i need to bring and whats not allowed?

Darlene Roshop | Oct 1, 2019
Bobbie Hall | Oct 1, 2019

There is a lot of information on their website. This is the link for admission info. https://newhopeibhc.org/wp-content/uploads/2017/11/Adult-Admissions-letter-Rev-9-16.pdf

Does the detox center accept no insurance....and do they have a grant program

Kathleen Silva | Oct 1, 2018
Christina Maria Perez #1 | Oct 1, 2018

I went to the 48 hour program. They didn't accept insurance for that. But as far as the detox center, they might. Look at the back of your insurance card. There might be a behavior health phone number, call that number and they will tell you.

From Jersey City to New Hope. What bus can I take?

Sandra Lozada | Oct 1, 2018
Bobbie Hall | Oct 1, 2018

New Hope offers pickup for their Marlboro location from the Freehold Bus Station or the Matawan Train Station. Please call to make arrangements.

how do I get written proof of my stay at New Hope?? I call and get VM every time

Joe Maggs | Oct 1, 2018
New Hope Integrated Behavioral Health Care | Oct 1, 2018

Federal law requires that a patient provide a specific written request to have knowledge or any records of treatment released. For more information you can reach our medical records office at extension 2613.

Does New Hope accept Medicaid?

Stacey Lemons | Oct 1, 2018
Christina Maria Perez #1 | Oct 1, 2018

I'm not sure. Call

Do people get admitted to the detox program on the weekend

rob muscle | Oct 1, 2018
Ryan Freeman | Oct 1, 2018

Yes I am 99.9℅ sure they do and also believe they will be able to just walk in as long as they have room for you.

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