Senior Helpers

Deanna Schierer

They provide high quality aides!

Richard O

I wish I could give this agency 5 stars, but through a series of misunderstandings on BOTH our parts and a "not ready for work" employee, I cannot. Evidently, their weekend rates are $30 and their weekday rates are $28. Also, their MINIMUM day is 6 hours. SO, I received a larger than expected bill from them and, due to their lack of people to respond, I had to make numerous calls to work through this situation. At the end of the day, I had evidently ordered services that I did not remember ordering--I was in the hospital recovering from major surgery and had no idea what I might need--but if I did, I did. My largest issue with them, and where I believe I should NOT have been charged full rate, was that their first caregiver arrived at my home having ridden a bicycle over 10 miles on a very hot day. He was not in their usual uniform, was sweating profusely, and clearly not a good representative of their business. While he was a very nice person and this may not have been his fault, it did not present well for a first impression and, given his unprofessional appearance--he had his shirt off when I answered the door--I probably would have been hesitant to use his services had I needed them. I would have expected an accommodation of some sort as I only had both their people on site for a total of 2 hours, but I understand their rules. However, given the situation with the employee on the bicycle, as a business owner, I would have been inclined to offer a reduced rate to the customer since they also agree that this was not a professional appearance in any way and did not positively represent their company. In the end, I am relying on them to process a small overcharged credit to my account, and frankly, given the number of times I had to speak to them about this, am not optimistic that it will occur. They are very nice people and all our interactions were professional, but I am dismayed at the final results. Be sure you read and understand their terms and conditions when you contract for their services.

Hubs Hubbard

Shain Waugh is a spectacular nurse!! His knowledge and professional expertise coupled with his can-do attitude and superb flexibility make him far and away the best infusion nurse I have had in 7 years of monthly infusions from Maine to Miami.

Lynn Leserra

Just called to get information about the senior helper for my parents and within the first minute had the receptionist with an attitude. I ended up hanging up and will look elsewhere for senior help