Address: 705 Broadway Ave, Mattoon, IL 61938, USA
Phone: +12172344444
Sunday: Closed
Monday: 8AM–5PM
Tuesday: 8AM–5PM
Wednesday: 8AM–5PM
Thursday: 8AM–5PM
Friday: 8AM–5PM
Saturday: Closed
Samantha Jackson
Got into a car accident on Friday may 21st and have received no kind of help from this insurance company and agent. It's now May 25th and I still don't know anything about my vehicle. Apparently the policy lapsed in March and we never received a letter or a phone call stating any of that. Even tho their was a problem with our policy they still let us call for 2 months after the problem with our policy to make our payments and failed to mention the problem with it. Now 2 months later we need to use the policy and it's taken over 5 days now to rewrite it and it will be 6 days as of tomorrow. When wehave to wait untill tomorrow to hear for them again. 5 days we have been trying to find out what will happen to our car and 5 days of being stuck in a state we are not from. Because it took 5 days for the insurance company to tell the car rental place they would not cover a rental. Eventho we have full coverage. Very very displeased with our agent and company. We have recipe more help from the CLAIMS people than we have our own agent. It took 5 days for our agent Alex Kyle's ASSISTANT to let us speak to our agent. And a few of the times we called she got an attitude with us and told us they would not cover it. It's very unprofessional to not let us speak to our agent and to get an attitude with a client of yours who Is reaching out to get assistance from OUR INSURANCE COMPANY. All in all I would not recommend this company Edited may 26th as of today the companynwill not answer our phone calls at 245 in the afternoon. Now after 6 days of waiting to hear ANYTHING about our policy or what to do with the car now will have to wait untill Tuesday that is 10 days before we will know anything regarding our vehicle or insurance policy. After everything a wreck a "new policy" that took away everything we had agreed to they left me my daughter and my fiancé stranded in Erie Pennsylvania for over 2 weeks. I never received anything to replace the carseat that was broke in the wreck and I never got to speak to my agent again. State farm left my family stranded almost 17 hours away from our home.
Debra Berkheimer
Alex Kile State Farm deserves a 5 star rating! Very helpful when we had a claim on the house and camper that were only a few months apart. I like having an office to go to and person to person conversations.
Melissa McDaniel
Coles County Habitat for Humanity is grateful to Alex for his partnership and continued generous support to help us build more affordable homes for low income families! We can always count on Alex to support our fundraisers year after year!
jeff barnes
Great people to work with and always understanding of needs.
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