Vailhouse Oyster Bar & Grille

Donna Williams

What happened to the quality of food being served at the Vailhouse? My husband and I went to the Vailhouse tonight and were completely and thoroughly disappointed and disgusted. We ordered the chargrilled oysters as part of our appetizer order. When they arrived at the table, we saw that they were "completely" burnt...not even edible. And to think, the waitress actually brought them to our table for us to consume. You could even smell that they were burnt. We called her over immediately and brought it to her attention. She then apologized, noted that she could see and smell that they were burnt and offered to bring us another order. Naturally we passed and just ordered our dinner. One mistake can be excused however, it just got worse from there. Both my husband and I ordered the crab legs for our dinner. When the crab legs arrived, I took one bite...to my surprise, I found that they were NOT completely cooked. On top of that, my husband's crab legs actually had ice on them...still semi-frozen at the tip. The server even grabbed it and confirmed that she too felt the ice. As the server took away the plates, I watched the staff gather to discuss what was happening. Again, to my now complete shock, they didn't even throw the whole plate away. I watched as they threw away a few pieces and took the remainder of the crab legs on the plates to the back.....hmmm. When I brought the situation to the manager's attention, all she could say was that she wished we would have brought this to her attention sooner....us????? What about trying to find out why HER STAFF didn't bring this to her attention in the first place....And now that you are being made aware of it, is there really nothing you can do??? Wow! Well, needless to say, we will not be going back. Trying to serve your customers food that is not fit for human consumption....how low they have fallen. Please do better...your customers deserve it. Will NOT recommend!

Bob N.

A great place to enjoy seafood items in Goldsboro. Friendly staff and fabulous service!!!

Pam Carter

We would once give the Vail House Five Stars. Our first experience there two years ago was amazing and up to just a few weeks ago, it was still amazing. We made it a point to go there once a month. We lived almost an hour a way, but we felt it was worth it for the good food. But the last three times we have been there, total disappointment has set in. I ordered a scallop and shrimp broiled plate and received a total of 3 scallops. My wife ordered an oyster and crab cake plate and received 6 oysters. We payed a lot for the plates, but were VERY disappointing in the food we were given for the price. We used to drive an hour to get there, but no more. We will go somewhere more local. The food is great, but where we used to take some home, we now leave hungry. We are not the only ones, we have talked to others there and they say the same. Sadly, this place is going down fast because of greed. So sad, because it used to be crowded, now there is hardly no one there....wonder why????? No one wants to pay top price for so little......

Tina Marcinko

The food was delicious. My husband loved the fresh oysters. Nice atmosphere, very clean. Our server was fantastic! We look forward to going back.