Michaels

Vicki Capps

Nice verify of things.

Becky Holleman

I would give zero stars if I could. This has been a fiasco. I ordered two items last night from the website to be delivered. I’m on my way home from the mountains and I get a message saying one of my orders had been picked up!?? First I called the home office and talked to someone I could barely understand who spoke broken English. She was no help at all and you could tell she did not know what she was doing. Then I called the local store and asked for the supervisor. The lady I spoke with said she was the manager and she informed me that because the item was not there she assumed I picked it up. I asked her did she check for an ID and she said they don’t do that anymore. So be aware if you place an order for pick up (which I didn’t do) someone can take said order and whether you picked it up or not they will say you did. The manager told me she could not change anything and I would have to call the home office again. So I called the home office again this time I got a male who spoke a little better English. He first tells me he will give me a refund on the item that was sent to the store and picked up by who knows who? Then he tells him because my other item hasn’t reached my home yet he will not be able to give me a refund and it will take several days. He then offers me free shipping lol if I re-order the item. However the item’s price was high enough that I got free shipping anyway. I think Michaels needs to improve on their customer service and the way they do pick ups. Keep in mind I asked for both orders to be shipped to my home. What sense would it make to have one shipped and the other picked up from the store?? After almost an hour on the phone I’ll now have to wait to see if I get my refund.

Alicia Lynch

Couldn't find what I needed close to home ,but found it on vacation. My go to always. Love this store!

Homeagain Jiggity Jig

I shop at this Michael's location often. If you look around you can often find some really good deals. I'm a member of their rewards program. The employees are usually very helpful if you have a question. They usually have what I need to complete the craft projects I am doing. Sometimes I find ideas while I'm shopping. Coupons are often available too.